Outlet Manager - Lead F&B Guest Experience

Hilton Worldwide, Inc.; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company in Kuching is seeking an Outlets Manager responsible for the management of restaurant operations. The ideal candidate will have 2-4 years in a managerial role, focusing on customer service and staff training. This role demands strong leadership and the ability to adapt to various service challenges. Join our team to deliver exceptional dining experiences to our guests in a warm and inviting atmosphere.

Benefits

Flexible working hours

Team member discounts

Training and development opportunities

Qualifications

• Experience in high-pressure environments with guest-oriented focus.
• Strong leadership skills with a focus on teamwork and collaboration.
• Ability to communicate effectively in English.

Responsibilities

• Manage day-to-day operations of the restaurant and bar.
• Enhance customer experience through feedback and service improvements.
• Oversee staff training and conduct performance evaluations.

Skills

Leadership

Customer service

Team management

Time management

Education

2-4 years in a managerial position in a 4/5-star hotel

Tools

Computer systems

Job description

A leading global hospitality company in Kuching is seeking an Outlets Manager responsible for the management of restaurant operations. The ideal candidate will have 2-4 years in a managerial role, focusing on customer service and staff training. This role demands strong leadership and the ability to adapt to various service challenges. Join our team to deliver exceptional dining experiences to our guests in a warm and inviting atmosphere.