Outlet Captain

1-Group; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local restaurant in Malacca is seeking enthusiastic staff to greet customers, take orders, and serve food in a dynamic environment. The role demands flexibility to work nights and weekends, a positive attitude toward customer satisfaction, and the ability to handle guest concerns professionally. Applicants should be knowledgeable about the menu and food safety practices. This position offers an exciting opportunity for those who thrive in customer-facing roles.

Qualifications

• Familiar with all items on the menu and knowledge of recipes.
• Ability to work in a fast-paced environment.
• Professional handling of guest concerns.

Responsibilities

• Greet customers, record orders, and serve food and beverages.
• Input orders into the POS system and process payments.
• Maintain restaurant cleanliness by clearing tables and mopping floors.

Skills

Mandarin language skills

Flexibility to work nights and weekends

Ability to stand for long hours

Positive attitude

Customer satisfaction commitment

Job description

Mandarin language skills are considered an advantage

Flexibility to work nights, weekends, and holidays

Ability to stand for long hours at a time and work in a fast-paced environment

Positive attitude and commitment to customer satisfaction

Responsibility

Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.

Input orders into a POS system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.

Understand, follow and practice adherence to company policies, workplace safety standards, First In-First Out (FIFO) stock rotation, follows and promotes Food Safety practices, cleanliness and sanitation, and good housekeeping practices.

To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time.

To recommend and promote items on the menu or specials to guests

Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils.

Communicate effectively with team members and management.

Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.

Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

To perform other related duties as required by the outlet Manager