Outlet Assistant Supervisor/ Supervisor ( Sunway Kluang Mall)

CHAGEE; Kluang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading food & beverage outlet is seeking an Outlet Assistant Supervisor for Sunway Kluang Mall. The role requires a candidate with at least an SPM certification and 3 years of experience in managing F&B outlets. Responsibilities include ensuring product quality, managing staff schedules, and conducting quality control tests on beverages. The compensation includes a basic salary with allowances and incentives, along with on-the-job training and benefits like EPF/SOCSO.

Benefits

Incentives up to RM 5,000

Employee Benefits

Free CHAGEE Drinks

On-job Training & Development

Rapid Career Advancement

Qualifications

• At least 3 years experience in F&B outlet management required.
• Candidate must possess SPM certification.
• Basic computer skills required.

Responsibilities

• Ensure high standards of product and service.
• Manage outlet staff and weekly schedules.
• Conduct quality control tests for beverages.

Skills

Teamwork

Self-discipline

Knowledge in F&B operations

Education

SPM certification

Tools

Excel

PowerPoint

Job description

Outlet Assistant Supervisor/ Supervisor (Sunway Kluang Mall)

Candidate must possess at least SPM certification.

3 years prior working experience responsible on F&B outlet management is required.

Able to work as a team to achieve outlet target and ensure smooth outlet process.

Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Requirement

• Candidate must possess at least SPM certification.
• 3 years prior working experience responsible on F&B outlet management is required.
• Able to work as a team to achieve outlet target and ensure smooth outlet process.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Responsibility

We are looking for Assistant Supervisor / Supervisor for our outlet at Sunway Kluang Mall. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front‑liner who bring the up most services and product to satisfy the needs of all CHAGEE’s customers. Candidate is expected to understand and fulfil task relevant to operate a food & beverage outlet.

• Expected to work at highest standard at all times to ensure outlets product and service quality.
• Manage and brew the beverage based out in-house recipe.
• Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
• Forecast and set sales target with actions in place to meet sales target set.
• Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.
• Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
• Manage all receipts of outlets, includes cash, card payment and e‑wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
• Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
• Ensure outlet operation guide is adhere to by outlet and staff at all time.
• Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
• Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
• Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.

Benefits

• Basic plus Allowance & Incentives up to RM 5,000 depending on candidate experience with additional Incentive provided.
• Employee Benefit.
• On‑job Training & Development Provided.
• Rapid Career Advancement based on candidate on‑job performance.
• Free CHAGEE Drinks.
• EPF/SOCSO.
• Basic computer skillset and able to use software such as, Excel, Power Point and etc.
• Possess own transportation.
• Willing to travel.