Order Management Specialist - GME - Japanese Speakers

oilandgasjobsearch.com; Kuala Lumpur; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A leading international energy firm in Kuala Lumpur seeks an Order Management Specialist who is fluent in English and Japanese. In this role, you will ensure accurate order processing and build relationships with customers and suppliers. You will be responsible for managing the order-to-invoice process and ensuring on-time delivery. Candidates should have a Bachelor's degree in a relevant field and a strong focus on customer service. The company offers a supportive culture and hybrid working conditions.

Benefits

Life and health insurance

Medical care package

Learning and development opportunities

Qualifications

• Bachelor's degree or higher in a relevant field.
• Lean Practitioner accreditation is desirable.
• Experience in a customer-focused environment.

Responsibilities

• Ensure customer orders align with brand offers before placement.
• Maintain relationships with customers and sales managers.
• Monitor orders to ensure on-time delivery.

Skills

Written and spoken proficiency in English

Written and spoken proficiency in Japanese

Strong interpersonal skills

Customer-focused environment experience

Education

Bachelor’s degree in Business, Computer/Information Technology, Engineering, or equivalent

Tools

Salesforce

Sap

Job description

Overview

Join our Finance team and advance your career as an Order Management Specialist - Japanese Speaker.

The Order Management ("OM") Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process within the Order-to-Cash (O2C) process.

Responsibilities

• The OM Specialist ensures customer orders are aligned with brand offers before order placement and keeps the customer informed of delivery progress (e.g., vessel ETA changes, nominated port changes, product shortages, out-of-hours incidents, price enquiries).
• Establish and maintain strong relationships between distributors/suppliers, customers and sales managers; act as the primary point of contact for customers and communicate regularly with purchasers, Chief Engineers/Ship Captains, Sales Managers and Supply/Logistics staff globally.
• Handle day-to-day customer service operational tasks such as receiving enquiries and orders via phone, email and fax; ensure information is collected, acknowledged, and orders meet business/customer expectations within contractual turnaround times.
• Ensure orders are accurate, compliant, informative and of high quality; collaborate with Credit team to secure sufficient credit for order processing.
• Proactively monitor orders to ensure on-time delivery; raise any potential issues to a superior/line manager; record and log all customer complaints and non-conformances in designated portals/databases.

Key Results / Accountabilities

• Establish and manage strong relationships among distributor/supplier, customer and sales manager; maintain regular communication with global stakeholders.
• Maintain accurate, compliant, informative order records and timely customer communications.
• Ensure credit readiness for orders and on-time delivery.
• Proactively identify and escalate issues that could impact customer satisfaction.

Key Challenges

• Managing an order through multiple systems (Salesforce, Genesys, SAP, Manta, JDE, etc.).
• Maintaining high attention to detail to ensure on-time delivery and accurate pricing for invoicing.
• Managing vessels across different geographies and time zones.

Qualifications & Experience

Education and Experience

• Bachelor’s degree or higher in Business, Computer/Information Technology, Engineering, or equivalent.
• Lean Practitioner accreditation is desirable.

Preferred Criteria

• Shared service centre experience.
• Oil and gas industry experience.
• Stakeholder engagement (internally & externally).
• Written and spoken proficiency in English and Japanese.

• Able to prioritise urgent issues and follow through to resolution in a timely manner to deliver business value.
• Able to multi-task in a dynamic, fast-moving environment.
• Deep experience in a customer-focused environment.
• Strong interpersonal, influencing and decision-making skills to manage key stakeholder and customer relationships.

Benefits

• Company culture that respects diverse, unified teams and values achievements, fun, and giving back.
• Opportunities to join social communities and networks.
• Learning and development opportunities to craft your career path.
• Life and health insurance, medical care package, and other benefits.

Equal Opportunity & Compliance

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel & Relocation

Travel Requirement: No travel is expected with this role.

Relocation Assistance: This role is not eligible for relocation.

Remote Type: This position is a hybrid of office/remote working.

Legal & Miscellaneous

Skills:

Legal Disclaimer: We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity or disability. Individuals with accessibility needs may request adjustments related to bp’s recruiting process. If selected, employment may be contingent on pre-placement checks.

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