Order Management & Customer Logistics Specialist

Krisvconsulting Services Pte Ltd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consulting firm in Malaysia is hiring an Order Management & Customer Logistics Specialist. This role involves managing demand fulfillment, coordinating customer supply chain processes, and ensuring timely deliveries. Candidates should have 1-2 years of experience in customer logistics management and possess strong communication skills. An understanding of SC concepts and the ability to work independently are essential. Familiarity with the semiconductor industry is preferred.

Qualifications

• 1-2 years of experience in Customer Logistics Management or similar roles.
• Strong understanding of customer supply chain processes and tools.
• Structured, detail-oriented, and quality-driven work approach.
• Ability to manage tasks independently and proactively.

Responsibilities

• Serve as the first point of contact for demand fulfillment across key customer accounts.
• Manage end-to-end order and forecast processes to ensure timely deliveries.
• Handle escalations, generate analytics, and prepare performance reports.
• Coordinate with internal teams to resolve delivery and fulfillment challenges.

Skills

Customer Logistics Management

Supply Chain Processes

Communication

Time Management

Team Player

Japanese/Korean Language Skills

Job description

Order Management & Customer Logistics Specialist

Job Openings Order Management & Customer Logistics Specialist

About the job Order Management & Customer Logistics Specialist

Hiring a Specialist to manage end-to-end demand fulfillment, customer supply chain coordination, and delivery performance, ensuring customer satisfaction and business growth.

Key Responsibilities

• Serve as the first point of contact for demand fulfillment across key customer accounts.
• Manage end-to-end order and forecast processes to ensure timely deliveries.
• Handle escalations, generate analytics, and prepare performance reports.
• Understand customer supply chain models and legal agreements.
• Coordinate with internal teams to resolve delivery and fulfillment challenges.
• Organize regular forecast and supply chain review meetings.
• Support optimization of customer logistics aligned with client goals.
• Proactively drive improvements in chain and transparency.

Required Skills

• 1 -2 years of experience in Customer Logistics Management or similar roles.
• Strong understanding of customer supply chain processes and tools.
• Structured, detail-oriented, and quality-driven work approach.
• Strong communication and time management skills.
• Team player with flexibility and adaptability.
• Experience with SC concepts, BSA, and standard logistics contracts.
• Ability to manage tasks independently and proactively.
• Japanese/Korean language skills are an added advantage.

Additional Info

• Exposure to semiconductor or high-tech industries is preferred.
• Customer-facing mindset with a focus on continuous improvement.