Order Experience Specialist II | Hybrid/Remote

Zebra Technologies; Penang; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading technology company in Penang is seeking a detail-oriented Order Experience Associate to manage customer orders and ensure accurate data entry. The successful candidate will have 1-2 years of relevant experience and strong communication skills. Responsibilities include overseeing the quote-to-order process, responding to customer inquiries, and coordinating with internal departments effectively. The hybrid work model offers flexibility to engage in telework and fosters a supportive work environment.

Qualifications

• 1–2 years of experience in a customer service or related role.
• Strong attention to detail is necessary for accurate data entry and process adherence.
• Fluent English and local language skills are mandatory.

Responsibilities

• Enter new product and service contract order data into the system.
• Act as primary contact for key accounts.
• Provide accurate tracking and recording of all assigned orders.
• Respond to customer inquiries regarding order status.

Skills

Strong data entry skills with attention to detail and quality

Strong process adherence

Fluent level of English (written and verbal)

Intermediate skills in Microsoft business applications

Customer service orientation

Solid professional work behaviors

Strong communication skills

Intermediate problem-solving skills

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading technology company in Penang is seeking a detail-oriented Order Experience Associate to manage customer orders and ensure accurate data entry. The successful candidate will have 1-2 years of relevant experience and strong communication skills. Responsibilities include overseeing the quote-to-order process, responding to customer inquiries, and coordinating with internal departments effectively. The hybrid work model offers flexibility to engage in telework and fosters a supportive work environment.