Optician

Alpro Pharmacy; Johor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading optical retailer in Malaysia, Johor is seeking a Registered Optician to assist customers in selecting eyewear frames and deliver expert advice on lens types. The ideal candidate excels in customer service, has proven experience in optical environments, and is skilled in interpreting optical prescriptions. Responsibilities include dispensing lenses, managing orders, and ensuring quality assurance. Join this collaborative team to provide exceptional service and address customer vision needs.

Qualifications

• Registered Optician with valid certification.
• Proven experience in an optical or retail eye care environment.
• Proficient in interpreting optical prescriptions.

Responsibilities

• Assist customers in selecting suitable eyewear frames.
• Provide expert advice on lens types and coatings.
• Deliver excellent customer service during fitting.

Skills

Communication skills

Customer service

Attention to detail

Measurement capabilities

Multitasking

Education

Registered Optician certification

Tools

Optical tools

Dispensing machines

Job description

Job Responsibilities

• Assist customers in selecting suitable eyewear frames based on preferences and lifestyle needs
• Provide expert advice on lens types, coatings, and optical product options
• Deliver excellent customer service throughout the eyewear selection and fitting process
• Accurately interpret optical prescriptions and assist in recommending appropriate lenses
• Collaborate with the Optometrist to address specific vision needs of customers
• Conduct precise measurements and adjustments to ensure optimal frame fitting and comfort
• Dispense prescription lenses and educate customers on usage, care, and maintenance
• Manage eyewear orders, including placing, tracking, and inventory restocking
• Maintain accurate records of optical products and ensure timely fulfillment
• Work collaboratively with team members and Optometrists to ensure seamless service delivery
• Ensure quality assurance and accuracy of all eyewear dispensed
• Address and resolve customer feedback or concerns related to eyewear

Job Requirements

• Registered Optician with valid certification
• Proven experience working in an optical or retail eye care environment
• Proficient in interpreting optical prescriptions and product specifications
• Strong knowledge of lens options, frame materials, and optical accessories
• Excellent communication and customer service skills
• Detail-oriented with strong fitting and measurement capabilities
• Familiarity with optical tools, machines, and dispensing techniques
• Able to multitask and thrive in a fast-paced environment
• A collaborative team player with a customer-focused mindset