Operations Specialist, Customer Logistics

Access World; Port Klang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics solutions provider in Malaysia is looking for an experienced Operations Specialist, Customer Logistics, to join their dynamic team. You will coordinate shipment documentation, manage logistics records, and oversee compliance in Import/Export operations. The ideal candidate should possess a Diploma or Degree, relevant customer service experience, and strong language skills in Bahasa Malaysia and English. Join us for career development and a collaborative working culture.

Benefits

Career development opportunities

Comprehensive health and wellness initiatives

Collaborative and inclusive company culture

Flexible benefits

Qualifications

• Minimum Diploma / Degree or equivalent qualifications with relevant experience.
• Some relevant experience in Customer Service operations.
• Some relevant experience in resource planning.
• A good command of Bahasa Malaysia and English.
• Ability to supervise and train junior staff.

Responsibilities

• Coordinate shipment documentation with clients and internal teams.
• Manage and organize all logistics documents ensuring audit readiness.
• Oversee logistics documentation processes in ERP.
• Act as main contact for all commodities and liaise with clients.
• Resolve stakeholder complaints and system issues.
• Handle D&D monitoring and cost control.
• Prepare forecasts and internal reports.
• Maintain compliance and manage overtime approvals.

Skills

Customer Service operations

Resource planning

Bahasa Malaysia

English

MS Word

Excel

PowerPoint

MS Outlook

Education

Diploma / Degree or equivalent qualifications

Job description

Operations Specialist, Customer Logistics

We're looking for an experienced Operations Specialist, Customer Logistics to join our dynamic team at PM ACCESS WORLD (MALAYSIA) SDN. BHD. in Petaling Jaya, Selangor or Port Klang Free Zone. As a full-time role, you will play a vital part in our Import/Export & Customs operations and other ad hoc task to ensuring seamless logistics for our valued customers.

What you'll be doing:

Coordinate shipment documentation with clients, internal teams, and third-party providers.

Manage and organize all logistics documents (inbound, outbound, rebagging, blending) ensuring audit readiness.

Oversee documentation processes in ERP and maintain accurate reports (OBL, invoices, container activities, etc.).

Act as main contact for all commodities and liaise with clients, forwarders, carriers, and internal teams.

Delegate tasks, train team members, and promote a collaborative work environment.

Resolve stakeholder complaints and system issues (ERP, Oracle, RDS) to ensure smooth operations.

Handle D&D monitoring, port storage charges, and cost control with proper approvals.

Verify invoices, manage payroll timesheets, and submit regulatory reports (e.g., Free Zone declarations).

Prepare forecasts, internal reports, and ensure timely reporting to HOD.

Maintain compliance, manage overtime approvals, and support team members during absences.

What we're looking for:

Minimum Diploma / Degree or equivalent qualifications with relevant experience

Some relevant experience in Customer Service operations

Some relevant experience in resource planning

Able to speak and write well in Bahasa Malaysia and English

Good knowledge and experience with MS Word, Excel, PowerPoint, MS Outlook

Adaptable to changing workflows, processes and planning

Able to supervise, train junior level staffs, new staffs, contractors.

Able to travel for work purpose.

What we offer:

• Career development opportunities
• Comprehensive health and wellness initiatives
• Collaborative and inclusive company culture
• Flexible benefits

About us

PM ACCESS WORLD (MALAYSIA) SDN. BHD. is a leading provider of integrated logistics solutions, specialising in Import/Export & Customs services. Our mission is to deliver exceptional customer experiences by consistently exceeding expectations and driving innovation in the industry. Join our team and be a part of our exciting journey!

All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the Access World after the closing date of advertisement.