Operations Specialist, Claims(Hong Kong Market)

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading global insurance firm is seeking an Operations Specialist to join its Claims Operations team in Kuala Lumpur. The role involves managing General Insurance claims, ensuring timely processing, and interacting with stakeholders to resolve issues. The ideal candidate will have a Bachelor’s degree and at least two years of experience in claims handling. This position offers a hybrid work model, promoting flexibility and teamwork to deliver effective solutions for clients while ensuring compliance and integrity.

Benefits

Professional development opportunities

Inclusive work culture

Broad career opportunities

Qualifications

• Minimum 2 years of experience in Claims Handling/Claims Processing.
• Basic knowledge of General Insurance.
• Ability to understand, speak, read and write English.

Responsibilities

• Register, process and adjudicate General Insurance claims.
• Assist in determining claim liabilities and values.
• Prepare monthly claims statistics reports.

Skills

Claims handling

Attention to detail

Communication skills

Problem-solving

Education

Bachelor's degree in any field

Job description

Operations Specialist, Claims (Hong Kong Market)

We are seeking a talented individual to join our Claims Operations team at Marsh & McLennan Asia Business Services (MMABS). This role is based in the Pavilion Damansara Corporate Towers, Kuala Lumpur office and is a hybrid role with a flexible arrangement per team guidelines.

Responsibilities

• Register, process and adjudicate General Insurance claims within turnaround time.
• Assist in determining claim liabilities, values and service provider fees, setting reserves with low financial authority, according to company and legal standards.
• Confirm that computed claims settlements and reimbursements from insurers are valid.
• Monitor and follow up on unsettled claims with insurers and/or outstanding information from clients.
• Interact with stakeholders to ensure proper execution of tasks.
• Prepare monthly claims statistics reports and update documentation processes.
• Proactively identify problems with the team or client and provide solutions.
• Participate in project initiatives to improve efficiency and productivity of the department.
• Process General Insurance Claims including verifying documentation, evaluating eligibility, determining coverage parameters, and calculating settlements.
• Ensure a streamlined and accurate claims handling process, ensuring prompt and equitable resolutions for a diverse range of non‑motor insurance policies in Hong Kong.

Required Qualifications

• At least a Bachelor’s degree in any field.
• Minimum 2 years of experience in Claims Handling/Claims Processing, specifically in General Insurance Policies.
• Basic knowledge of General Insurance.
• Ability to understand, speak, read and write English.
• Good work ethic with high integrity, detail‑oriented, compliant and process‑driven.

Preferred Qualifications

• Excellent communication and interpersonal skills.
• Willingness to learn and take on new challenges.
• Excellent coordination skills and ability to work with multiple stakeholders.

Why Join Our Team

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact for clients, colleagues and communities.
• Broad career opportunities, benefits and rewards to enhance well‑being.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, including the flexibility of working remotely and the collaboration benefits of working together in the office. All colleagues are expected to be in a local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week for full team presence.