Operations Manager (Soft Services - Facility Management)

Agensi Pekerjaan Randstad Sdn Bhd - Professional; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A reputable facilities management firm in Kuala Lumpur is seeking a professional to assist in strategic planning and lead a team to align departmental goals with company objectives. The successful candidate will manage end-to-end project processes and client relations while ensuring operational efficiency and profitability. 8-10 years of experience in facilities management and strong leadership skills are essential. The company offers a supportive work environment with a focus on personal growth and generous rewards for performance.

Qualifications

• 8-10 years of experience in facilities management, service operations, or project management.
• Proficiency in Microsoft Office and AI tools.
• Strong leadership and client management skills are critical.

Responsibilities

• Assist the Head of Department in strategic operational plans.
• Lead team to align goals with company objectives.
• Manage end-to-end project management and client relations.
• Conduct physical inspections to ensure service delivery.

Skills

Facilities management experience

Service operations knowledge

Project management

Strong communication skills

Commercial acumen

Education

Diploma/Bachelor's Degree in relevant field

Tools

Microsoft Office

AI tools

Job description

About the company

A reputable integrated facilities management firm specializing in professional cleaning, sanitization and pest control solutions.

About the job

• Assist the Head of Department in developing and implementing strategic operational plans.
• Lead and motivate the team to ensure departmental goals are fully aligned with company objectives.
• Take charge of end-to-end project management, resource planning, and client relations.
• Formulate contingency plans to ensure a consistent and stable labor supply.
• Implement and manage departmental policies and procedures to maximize efficiency.
• Monitor adherence to rules and regulations while identifying opportunities for process improvement.
• Strategically schedule manpower to maximize operational output within budget.
• Diligently monitor and control costs to optimize project profitability and reduce operational overhead.
• Analyze and resolve on-site issues with speed and accuracy.
• Proactively assess technical challenges and develop robust mitigation plans to minimize risk.
• Conduct random physical inspections across all sites to ensure service delivery meets scheduled standards.
• Discuss and implement measures to resolve gaps and continuously improve client relationships.
• Provide direction, coaching, and feedback to Assistant Operations Managers and Service Officers to foster a culture of continuous improvement and optimal efficiency.

Skills and experience required

• Diploma/Bachelor's Degree in Real Estate, Facilities Management, Engineering, Business or a related field.
• 8-10 years of experience in facilities management (soft services), service operations or project management.
• Proficiency in Microsoft Office and AI tools.
• Demonstrate strong commercial acumen, with the ability to identify opportunities for efficiency, cost reduction, and continuous improvement.
• Strong communication, leadership, and client management skills.

Culture and benefits

Your future employer is financially robust and has experienced rapid growth in recent years. They foster a positive work environment, supported by a trusting and supportive management team. Employees are generously rewarded for strong performance, with a dedicated focus on personal growth and development.

How to apply

This description serves as a guideline for the position. Please apply directly through this advertisement or visit www.randstad.com.my for further details. Due to the high volume of applications, only shortlisted candidates will be contacted.