Operations Manager

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

An automotive technology company in Kuala Lumpur is looking for an Operations Manager to lead the daily operations team ensuring excellence in service delivery. The ideal candidate will have at least 5 years in operations management, strong leadership skills, and a degree in Business Administration or related field. Benefits include competitive salaries, year-end bonuses, and medical insurance among others. The role involves supervising teams, ensuring compliance with service standards, and driving continuous process improvements.

Benefits

Competitive salaries

Year-end bonuses

Medical insurance

Outpatient coverage for spouse and children

Dental and optical coverage

Flexi benefits

Phone allowance

Parking/transportation allowance

Qualifications

• Minimum 5 years of experience in operations management, preferably in automotive or tech-driven service industries.
• Strong leadership capabilities with proven experience managing and developing teams.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Responsibilities

• Lead, supervise, and mentor the operations team to meet daily performance targets.
• Ensure all service requests are completed within stipulated timelines.
• Review, enhance, and update Standard Operating Procedures (SOPs) and business processes.
• Prepare and present weekly operational performance reports to management.
• Monitor compliance with company policies and operational standards.
• Drive continuous improvement initiatives.

Skills

Leadership capabilities

Analytical thinking

Problem-solving skills

Communication skills

Stakeholder management

Proficiency in Microsoft Office

Familiarity with management tools

Education

Bachelor’s degree in Business Administration, Operations Management, or related field

Tools

Operational management tools

Job description

We are an automotive technology company providing a wide range of digital services to car dealers. Our mission is to build a leading automotive platform that supports key industry stakeholders, including car dealers, financial institutions, and service partners.

Summary

The Operations Manager will lead and oversee the daily operations team to ensure smooth service delivery and operational excellence. This role is essential in maintaining service quality, meeting turnaround timelines, and continuously enhancing processes to improve efficiency and customer satisfaction.

About the job

• Lead, supervise, and mentor the operations team to meet daily performance targets.
• Ensure all service requests are completed within stipulated timelines.
• Review, enhance, and update Standard Operating Procedures (SOPs), business processes, and platform user journeys to streamline workflows.
• Prepare and present weekly operational performance reports to management.
• Monitor compliance with company policies, operational standards, and service accuracy.
• Work closely with internal teams and external stakeholders to resolve issues and optimise service delivery.
• Identify operational bottlenecks and implement corrective and preventive measures.
• Drive continuous improvement initiatives across all operational processes.

Skills & experience required

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum 5 years of experience in operations management, preferably in automotive or tech-driven service industries.
• Strong leadership capabilities with proven experience managing and developing teams.
• Excellent analytical thinking and problem-solving skills.
• Proficiency in Microsoft Office and familiarity with operational management tools or workflow systems.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Strong communication skills and stakeholder management ability.

Culture & benefits

We offer competitive salaries and year-end bonuses, medical insurance, outpatient coverage for spouse and children, dental, optical, flexi benefits, phone allowance, parking/transportation allowance, and a fun and supportive environment. We keep you energised with beverages and small bites throughout the day. The company believes in open & honest communication, collaboration, and knowledge sharing.

How to apply

Our team comprises passionate, forward-thinking professionals who thrive on challenges and are dedicated to making a tangible impact. We are committed to creating an inclusive environment where diverse perspectives are valued, and every voice is heard. For immediate consideration, kindly apply online.