Operations Improvement Specialist

Aeon Credit Service; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a qualified individual for a project management role focused on improving operations, ensuring compliance, and enhancing customer satisfaction. The ideal candidate should have a diploma or degree, 1 to 2 years of relevant experience, good communication skills in English and Bahasa Malaysia, and proficiency in MS Office. This position emphasizes process analysis, technology integration, and customer service excellence.

Qualifications

• Minimum 1 to 2 years working experience in project management or related field.
• Knowledge of banking and financial institutions operations is preferred.
• Ability to communicate effectively in English and Bahasa Malaysia.

Responsibilities

• Analyze existing processes to identify inefficiencies.
• Implement technology improvements and optimize workflows.
• Ensure compliance with laws and maintain quality control.

Skills

Project Management

Communication

Negotiation

Listening Skills

Interpersonal Skills

Education

Diploma or Degree in relevant disciplines

Tools

MS Office

Job description

A financial services company in Kuala Lumpur is seeking a qualified individual for a project management role focused on improving operations, ensuring compliance, and enhancing customer satisfaction. The ideal candidate should have a diploma or degree, 1 to 2 years of relevant experience, good communication skills in English and Bahasa Malaysia, and proficiency in MS Office. This position emphasizes process analysis, technology integration, and customer service excellence.