Operations Executive [Hybrid - 4 Remote / 1 Office in KL]

Vase Technologies Sdn. Bhd.; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A technology research company in Malaysia is seeking an Operations Executive to join their hybrid team. The ideal candidate will manage survey scripting, translations, and data analysis while ensuring information accuracy. This role requires strong communication skills, attention to detail, and proficiency in English along with a willingness to learn. The position offers a monthly salary of RM2,800 - RM3,300, unlimited vacation days, and medical insurance after probation.

Benefits

Unlimited vacation days

Medical insurance after probation

Company retreats (3x per year)

Qualifications

• No prior experience required.
• Working residence permit in Malaysia is necessary.

Responsibilities

• Scripting survey questions onto the proprietary research platform.
• Organising translations of survey questions with third-party vendors.
• Updating the team's active projects Kanban board.
• Keeping the knowledge base articles updated.
• Assisting in data processing and analysis.

Skills

Technical writing

Communication & interpersonal skills

Problem solving

Fluency in English

Knowledge of Google Workspace tools

Tools

CRM (preferably Hubspot)

Data analytics software

Job description

Operations Executive [Hybrid - 4 Remote / 1 Office in KL]

Apart from being an Amazing, Extraordinary, Fantastic human being, we are seeking for:

• Technical writing: able to produce clear documentation, knowledge base articles, and guides
• Communication & interpersonal skills: able to coordinate across internal teams and external vendors (e.g. translation houses)
• Problem solving: able to manage competing priorities and come up with workable solutions when challenges arise
• No prior experience required
• Fluency in English
• Working residence permit in Malaysia

A plus would be:

• Experience working in a research agency
• Startup experience
• Basic knowledge working with CRM (preferably Hubspot)
• Experience with research or data analytics software
• Academic qualifications or past experience that covers quantitative research, with qualitative research being an added bonus

Responsibilities

• Scripting survey questions onto Vase.ai’s proprietary research platform
• Organising the translation of survey questions with third‑party translation houses
• Keeping the team’s active projects Kanban board updated with all relevant information
• Keeping Vase.ai’s knowledge base articles updated by writing new articles and updating old ones
• Keeping internal guides and documents updated
• Assisting in data processing and analysis
• Carrying out other operational and support tasks for the Research & Customer Success team where needed, for example:
• Supporting the Panel / Fieldwork team with data cleaning

Ideal candidate

• Enjoys organising, structuring, and keeping information accurate and updated
• Loves working behind the scenes to make sure everything runs smoothly
• Is ambitious in growing their knowledge and career
• Shows a willingness to go above and beyond to make an impact for the company and our customers
• Has strong attention to detail and can work independently when needed
• Is savvy with Google Workspace tools, especially Google Sheets formatting and formulas

Benefits

• Monthly salary between RM2,800.00 - RM3,300.00
• Unlimited vacation days
• Remote company where flexibility is King/Queen
• Medical insurance (after probation)
• Laptop
• Company retreats a.k.a. our Work Hard, Party Harder Sessions (3x per year)

Growth Path

• Grow into a Researcher role in the Research & Customer Success team
• Advance into a Senior Executive role, overseeing and executing tasks around research design as well as reporting for clients’ research
• Move laterally into other teams within the company such as the Product team, the Panel / Fieldwork team, or the Business Development team