Operations Coordinator

Ultima Markets; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic trading platform in Kuala Lumpur is seeking a Sales Administrative & Operational Support Specialist. The role involves responding to sales inquiries, maintaining client databases, and coordinating across departments. Ideal candidates should have a Bachelor’s degree in Finance or related fields and possess excellent communication skills in both Chinese and English. A strong willingness to learn, attention to detail, and the ability to work flexible shifts are essential. Join a collaborative environment where innovation is encouraged.

Qualifications

• Prior experience or internship in the finance or fintech industry is a plus.
• High attention to detail, accuracy, and accountability when handling client or transactional data.
• Willingness to work on flexible shifts, including afternoon and midnight shifts.

Responsibilities

• Assist in responding to sales team inquiries on trading and account matters.
• Maintain and update the client database ensuring timely and accurate data entry.
• Research and suggest ideas to improve team efficiency.

Skills

Excellent verbal and written communication skills in Chinese and English

Basic understanding of forex systems and products

Strong willingness to learn

Good coordination

Time management

Problem-solving skills

Education

Bachelor’s degree in Finance, Business, Economics, or a related field

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Who Are Us?

Ultima Markets is a dynamic multi-asset trading platform specializing in the fintech and forex sectors. Founded in 2016, we are dedicated to providing innovative financial solutions that empower our clients to excel in a competitive marketplace.

Our platform offers access to over 250 CFD financial instruments, including Forex, Commodities, Indices, and Shares, catering to investors from all walks of life. At Ultima Markets, we foster a collaborative and inclusive work environment where innovation is encouraged. Our team members benefit from professional development opportunities and the chance to work with industry leaders in fintech. If you are passionate about driving change in the financial sector and want to be part of a growing company, we invite you to apply.

To learn more about our company, please visit our website: https://www.ultimamarkets.com

Job Description

1. Sales Administrative & Operational Support

• Assist in responding to sales team inquiries on trading and account matters, including client account setup, system access, rebate claims, and commission clarifications; escalate inquiries to the Backend Operations Team for further investigation when needed.
• Assist in maintaining and updating the client database, ensuring timely and accurate data entry.

2. Knowledge Management & Process Improvement

• Assist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.
• Assist in preparing performance reports related to sales support operations for management review, when necessary.
• Research and suggest ideas to improve team efficiency, when required.

3. Cross-Department Coordination

• Coordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate client communication.
• Assist other teams by relaying system/account-related requests to the Backend Operations Team for timely resolution.

Job Requirements

• Bachelor’s degree in Finance, Business, Economics, or a related field; prior experience or internship in the finance or fintech industry is a plus.
• Excellent verbal and written communication skills in both Chinese and English, with the ability to convey information clearly in a fast-paced, cross-border environment.
• Basic understanding of forex systems and products is highly desirable.
• Familiarity with tools such as Microsoft Office (e.g. Excel, PowerPoint)
• Strong willingness to learn, with good coordination, time management, and problem-solving skills.
• High attention to detail, accuracy, and accountability when handling client or transactional data.
• Willingness to work on flexible shifts, including afternoon shifts (up to 10PM, GMT+8), midnight shifts (up to 12AM, GMT+8), and weekend shifts as required.