Operations Coordinator

Alibaba Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational company is seeking a detail-oriented HRO/BPO Operations Coordinator for a temporary contract position in Kuala Lumpur. This role involves managing human resource outsourcing tasks, ensuring smooth operations by overseeing review tasks, conducting weekly compliance checks, and preparing monthly budget reports. The ideal candidate must be proficient in SQL, fluent in both Mandarin and English, and have strong organizational skills. A bachelor's degree in a relevant field and 1-2 years of experience in HRO/BPO operations is required.

Qualifications

• Proficient in SQL for querying data and tracking metrics.
• Fluency in Mandarin and English is required.
• Attention to detail is essential for spotting inconsistencies.
• Experience in HRO/BPO operations or project coordination.

Responsibilities

• Oversee and ensure timely completion of manual review tasks.
• Conduct weekly compliance checks on review tasks.
• Attend team meetings to discuss performance metrics.
• Prepare monthly budget reports summarizing HRO and BPO expenses.
• Review monthly settlements and address discrepancies.

Skills

SQL

Fluent in Mandarin

Fluent in English

Attention to detail

Strong organizational skills

Strong communication skills

Education

Bachelor's degree in Business Administration, Human Resources, or related field

Job description

Contract Position

We are seeking a detail-oriented HRO/BPO Operations Coordinator for a temporary contract position. This role involves managing essential tasks related to Human Resource Outsourcing and Business Process Outsourcing, ensuring smooth operations and support for agents.

Key Responsibilities

1. 1. Oversee manual review tasks assigned to agents, ensuring timely completion and quality standards are met.
2. 2. Conduct weekly checks on manual review tasks to ensure compliance with quality standards.
3. 3. Attend weekly and monthly team meetings to discuss performance metrics and updates.
4. 4. Prepare monthly budget reports that summarize spending for HRO and BPO activities.
5. 5. Review monthly settlement and address any discrepancies or queries to ensure alignment with actual expenditures.

Rquired Skills

1. 1. Proficient in SQL skills for querying data and tracking key metrics.
2. 2. Fluency in both Mandarin and English for effective communication with team members and stakeholders.
3. 2. Attention to detail for spotting inconsistencies in data or processes.
4. 3. Strong organizational and communication skills.
5. 4. Ability to work collaboratively with team members and stakeholders.
6. 5.Bachelor's degree in Business Administration, Human Resources, or a related field.
7. 6.Proven experience in HRO/BPO operations or project coordination.
8. 7.At least 1-2 years of working experience