Operations/ Area Manager (Penang)

DIGIPHOTO ENTERTAINMENT IMAGING SDN. BHD.; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading imaging company in Malaysia is seeking an experienced Area Operations Manager to oversee operations across multiple branches. The role involves collaborating with senior management to drive growth and improve customer experience. Candidates should possess a degree in Business Management and have over 5 years of retail management experience. Exceptional leadership and analytical skills are essential for success in this role.

Qualifications

• 5+ years of retail management experience.
• Proven leadership abilities with excellent interpersonal skills.
• Strong budget management and analytical skills.

Responsibilities

• Collaborate with senior management to improve performance and customer satisfaction.
• Conduct regular site visits to ensure smooth operations.
• Oversee team development, including training on cash handling, inventory management, and salesmanship.

Skills

Leadership skills

Analytical skills

Budget management

Time management

Interpersonal skills

Communication skills

Education

Degree in Business Management or related field

Job description

We are seeking an experienced Area Operations Manager to oversee the operations and performance of multiple branches, working closely with senior management to drive growth, improve customer experience, and ensure profitability.

Note: Frequent travelling within the country may be expected

Key Responsibilities:

• Collaborate with senior management to improve performance and customer satisfaction.
• Conduct regular site visits, ensuring smooth operations and meeting sales/revenue targets.
• Oversee team development, including training on cash handling, inventory management, and salesmanship.
• Monitor P&L reports and adjust operations to improve profitability.
• Audit monthly operational costs and maintain high standards of guest service.
• Plan and manage inventory, including handling slow‑moving stock.
• Ensure compliance with HR policies and manage recruitment and staff development.
• Build strong internal relationships and partner communications.
• Implement cost‑control measures and improve productivity within resource limits.

Qualifications:

• Degree in Business Management or related field.
• 5+ years of retail management experience.
• Strong budget management and analytical skills.
• Proven leadership abilities and excellent interpersonal skills.
• Exceptional time management and organizational capabilities.
• Excellent written and verbal communication skills.

If you have a passion for leadership and driving operational excellence, apply now to join our team!