Operations Analyst (EMEA Shift)

S&P Global; Penang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global financial information provider seeks an experienced professional to aid in editorial operations, focusing on the development of tools and technologies. The role requires strong project management and analytical skills, alongside experience in content management. The candidate will collaborate with teams to optimize editorial workflows and integrate innovative solutions like Generative AI. A bachelor's degree in a relevant field and experience in digital publishing are essential. Benefits include competitive pay and flexible time off.

Benefits

Health care coverage

Generous time off

Access to learning resources

Retirement planning

Family friendly benefits

Retail discounts

Qualifications

• 4-6 years of experience in editorial operations or digital publishing environments.
• Strong technical aptitude with content management systems and editorial workflow tools.
• Experience with low-code/no-code platforms.

Responsibilities

• Assist in the development of EDP’s tools for content creation.
• Collaborate on process optimization and automation initiatives.
• Explore and integrate Generative AI solutions to enhance workflows.

Skills

Editorial operations

Content management

Project management

Analytical skills

Communication

Technical aptitude

Education

Bachelor's degree in Communications, Journalism, English, or related field

Tools

Python

Google Analytics

Tableau

Power BI

Job description

About the Role

Grade Level (for internal use): 09
The Team Editorial, Design and Publishing (EDP) partners with content producers across all divisions and functions to improve insights for clients, driving innovation alongside standardization to deliver content that is actionable, engaging and brand consistent. Within EDP, the Transformation and Enablement team provides transformative solutions and training to enable teams to reach their optimal levels of functionality, including development and maintenance of tools and technology for editing and designing content across S&P Global's platforms. The team is at the forefront of exploring and integrating Generative AI solutions to enhance content creation, automation, and efficiency in editorial and design workflows.

Responsibilities and Impact

• Assist in the development and maintenance of EDP’s tools and technology systems that support content creation, editing, and publishing workflows across S&P Global's digital platforms
• Work together in process optimization and automation initiatives to enhance editorial efficiency, reduce manual tasks, and improve content quality and consistency
• Collaborate with cross-functional teams to implement transformative solutions that enable editorial teams to reach optimal functionality and productivity levels
• Explore, evaluate, and integrate Generative AI solutions to enhance content creation, automate routine editorial tasks, and improve workflow efficiency
• Provide training and enablement support to teams on new tools, technologies, and best practices for content production and design
• Analyze workflows and identify opportunities for standardization while maintaining innovation in content delivery methods

What We're Looking For

Basic Required Qualifications

• Bachelor's degree in Communications, Journalism, English, Information Technology, or related field, or equivalent professional experience
• 4-6 years of experience in editorial operations, content management, or digital publishing environments
• Citizen development experience with low-code/no-code platforms to build business applications and automate workflows
• Strong technical aptitude with experience in content management systems, publishing platforms, and editorial workflow tools
• Excellent project management skills with ability to manage multiple initiatives simultaneously and meet tight deadlines
• Strong analytical and problem‑solving skills with attention to detail and quality assurance
• Excellent written and verbal communication skills with ability to train and support diverse teams
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for comprehensive document management and reporting

Additional Preferred Qualifications

• Experience in publishing, media, or editorial environments with understanding of content creation workflows and editorial processes
• Experience with Python and or Flow Canvas for workflow management
• Familiarity with content management systems and the ways in which they operate
• Experience with data analytics tools (such as Google Analytics, Tableau, or Power BI) for measuring content performance and operational efficiency

Benefits

• Health & Wellness: Health care coverage designed for the mind and body
• Flexible Downtime: Generous time off helps keep you energized for your time on
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in class benefits for families
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to [e-mail].