Operation Manager (F&B)

Ifv Group Sdn. Bhd.; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A growing company in Malaysia is seeking a Sales Operations Manager to lead teams in achieving sales targets and enhancing customer satisfaction. You will forecast sales, monitor operational strategies, and ensure quality and value delivery to customers. The ideal candidate will have a background in business administration and proven leadership skills, with a focus on improving operations and training development. This role offers an opportunity to significantly influence the company's sales strategy and operational efficiency.

Qualifications

• Proven experience in sales operations and management.
• Ability to lead and develop teams effectively.
• Strong analytical skills for data interpretation.

Responsibilities

• Forecast and plan sales targets on a monthly basis.
• Monitor and implement operational strategies to meet goals.
• Enhance customer satisfaction through effective service.

Skills

Sales forecasting

Team leadership

Operational management

Customer service

Training and development

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Sales management software

Job description

Sales Operations Responsibilities

• Forecast and plan sales target by monthly basis.
• Plan and monitor sales strategy to ensure Operation team able to deliver as targeted.
• Deliver Quality, Service and Value to Customer’s satisfaction.
• Monitoring customers turnover by keep tracking the buying frequency and share with related departments to ensure we able to counteroffer consistent and attractive promotions.
• Lead Local Outlet Marketing (LOM) programs.
• Analyse performances by comparing competitor offers, direct and indirect factors, sales channels, and platforms as well as the challenges and opportunities.

Operational Matters

• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping.
• Improving operational management systems, processes, and best practices.
• Responsible for department executives, with review/approval responsibility for all operations employees.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Work closely with Directors to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Anticipates and tracks operational and tactical risks and providing strategic solutions.
• Formulate strategic and operational objectives.
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Manage overall operations and is responsible for productivity, quality control and safety measures as established and set for the Operations Department.
• Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

People (Human Capital Management)

• Interviewing, selection and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.
• Communicate job expectations; planning, monitoring appraising, and reviewing job contributions.
• To provide constant leadership, counselling, advice, and feedback to subordinates.
• Provide inspired leadership for the organization.
• Work with Board of directors to determine values and mission, and plan for short and long-terms goals.
• Develop continuous success between the team by providing constructive feedback and opportunities.
• Continuous Improvement by Implementing Right Learning & Development.
• Champion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer.
• Determines training needs and requirements for an organisation or group by meeting with managers, talking with employees, or administering surveys.
• Reviews existing training materials produced by third parties to determine appropriateness and relevance.
• Schedules training sessions, organizes information technology and other equipment, and manages course enrolment.
• Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary.
• Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments.
• Manages costs for all programmes, productions, and publications in order to report to organisation executives regarding a return on investment.

Learning & Development (L&D)

• Develops and administers training programs for employees, assesses Training and Development needs for organisations, helps individuals and groups develop skills and knowledge, creates training manuals and monitors training for effectiveness.

Profit (P&L Responsibility)

• Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions.
• Ensure operating within efficient labour budgets for each season, tracking labour spending and providing input regarding capital projects and initiatives.
• Meet operations labour budget expectations by managing and monitoring staff levels, wages, hours, contract labour to revenues.
• Managing and monitoring stock control and inventory checks.
• Examine financial data and use them to improve profitability.
• Control and manage variable and semi variable cost.

Clearly set target to be achieved by the team to ensure everyone align and working towards the same objective/mission: either to improve or to be consistent.