OPERATION MANAGER/ASSISTANT MANAGER

Only World Group; Penang; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading company in operations management in Penang, Malaysia is seeking an experienced Operations Manager. The role involves overseeing daily business operations, ensuring efficiency, service quality, compliance, and achievement of company objectives. Candidates must have a Bachelor’s degree in Business or Management and at least 3 years of experience in operations management. Strong leadership, problem-solving, communication, and MS Office skills are essential for success in this position.

Qualifications

• Minimum 3 years experience in operations management.
• Strong leadership and problem-solving skills.
• Excellent communication and decision-making ability.

Responsibilities

• Plan, coordinate and manage daily operational activities.
• Ensure smooth workflow across departments.
• Monitor KPIs, productivity, and operational costs.
• Develop and implement operational policies and procedures.
• Manage manpower planning, scheduling, and performance.
• Handle customer escalations and ensure service excellence.
• Ensure compliance with safety, company policies, and regulatory requirements.
• Prepare operational reports and present to management.
• Identify process improvements and drive efficiency initiatives.
• Support business expansion and project implementation.

Skills

Leadership

Problem-solving

Communication

Decision-making

MS Office proficiency

Education

Bachelor’s degree in Business, Management, or related field

Tools

Reporting tools

Job description

The Operations Manager is responsible for overseeing daily business operations, ensuring efficiency, service quality, compliance, and achievement of company objectives.

Key Responsibilities

Plan, coordinate and manage daily operational activities.

Ensure smooth workflow across departments.

Monitor KPIs, productivity, and operational costs.

Develop and implement operational policies and procedures.

Manage manpower planning, scheduling, and performance.

Handle customer escalations and ensure service excellence.

Ensure compliance with safety, company policies, and regulatory requirements.

Prepare operational reports and present to management.

Identify process improvements and drive efficiency initiatives.

Support business expansion and project implementation.

Requirements

Bachelor’s degree in Business, Management, or related field.

Minimum 3 years experience in operations management.

Strong leadership and problem-solving skills.

Excellent communication and decision-making ability.

Proficient in MS Office and reporting tools.

Ability to work under pressure and multitask.