Operation Manager

UniVet Medical Centre; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A veterinary hospital in Selangor is looking for an Operations Manager to coordinate all office administration procedures. The role involves scheduling appointments, managing office staff, and ensuring timely inventory management. Ideal candidates should possess a Bachelor’s Degree in business administration and have at least 2 years of relevant experience, preferably in the health sciences industry. Strong multitasking and problem-solving skills are essential. Shortlisted candidates will be notified.

Qualifications

• Minimum 2 years working experience in a related field.
• Experience in health sciences industry is an added advantage.

Responsibilities

• Coordinate and oversee all office administration procedures.
• Schedule veterinary appointments and manage office staff.
• Develop and implement an effective inventory control system.

Skills

Multitasking

Problem solving

Conflict resolution

Attention to detail

Education

Bachelor’s Degree in business administration or equivalent

Tools

Microsoft Office applications

Job description

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking. The ideal candidate will have previous experience in related fields.

Job Description

Operations Manager (Veterinary Hospital) are responsible for coordinating and overseeing all office administration procedures. They schedule veterinary appointments, bill pet owners, order office supplies as needed, and supervise the office staff.

The supervision of receptionists and/or front office support staff.

Plans for optimal staffing to assure maximum productivity and service such as preparing employee work schedules and managing the office staff

Directly recruits, interviews, and hires support hospital personnel.

Developing and implementing an effective inventory control system to ensure that necessary office and medical supplies are ordered in a timely manner.

Ensuring that pet owners’ complaints are promptly addressed and resolved

Mediates all problems at work, maintains employee motivation

Oversees the building and equipment maintenance and housekeeping standards.

Responsible for daily bank deposit preparation.

Accounts receivable statements, collections, and policies

Periodically reviews fee schedule for services, products, and increases or changes as necessary.

Establishes hospital budgets and projections for growth.

Job Requirement

Possess a Bachelor’s Degree in business administration or equivalent with minimum 2 years working experience

Experience in health sciences industry is an added advantage

Proficient in all Microsoft Office applications

Ability to multitask and able to meet tight deadlines

Strong problem solving and conflict resolution skills

Detailed orientated, patient and empathetic

Only shortlisted candidates will be notified

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