Operation Manager

Chestar Properties Sdn Bhd; Klang City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading property management firm in Klang City is seeking a qualified individual to oversee mall operations, ensure compliance with safety and operational standards, and coordinate with tenants. The ideal candidate will have 5-7 years of experience in facilities management, a diploma in a relevant field, and a valid BO license. Responsibilities include managing day-to-day operations, vendor relationships, and budgeting. This position offers competitive benefits and opportunities for professional growth.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Qualifications

• Minimum 5-7 years experience in mall operations, facilities management, or building operations.
• Must have BO license endorsed by Suruhanjaya Tenaga.
• Experience in managing contractors and technical operations.

Responsibilities

• Oversee day-to-day operations of the mall.
• Act as the primary liaison between tenants and mall management.
• Supervise maintenance and upkeep of building facilities.

Skills

Mall operations management

Facilities management

Tenant coordination

Safety compliance

Budgeting and cost control

Education

Diploma / Degree in Facilities Management, Engineering, or related fields

Job description

Education & Experience

• Diploma / Degree in Facilities Management, Engineering, Building Services, Property Management, or related fields.
• Minimum 5-7 years experience in mall operations, facilities management, or building operations.
• Experience in managing contractors, technical operations, and tenant coordination.
• Must have BO license's endorsed by Suruhanjaya Tenaga (License fees for renewal 11KV x3 paid by HPM, yearly licenses BO is under license holder)

Certification (Advantages)

• Exposure to Suruhanjaya Tenaga compliance, fire safety systems, or BO / Chargeman coordination (JKKP)
• Safety-related certifications (e.g., OSHA, Fire Safety) are an added advantage.

Responsibilities

Mall Operational Management

• Oversee day‑to‑day operations to ensure smooth functioning of all mall activities.
• Ensure all Standard Operating Procedures (SOP), policies, and operational standards are adhered to.
• Coordinate and respond promptly to operational issues, complaints, and incidents.

Tenant Relations & Coordination

• Act as the primary liaison between tenants and mall management on all operational matters.
• Manage tenant requests and follow up on the resolution of issues.
• Oversee tenant fit‑out, renovation, handover and reinstatement in compliance with mall guidelines.
• Ensure tenants comply with safety, cleanliness and statutory requirements.

Facilities & Technical Management

• Supervise maintenance and upkeep of building facilities including:
• Electrical systems (11kV & LV), mechanical systems, HVAC / chiller / AHU / Gen‑set
• BO License must be registered to Harbour Place Mall
• Fire protection system
• Plumbing, sanitary, pumps
• Lift & escalator
• LPG Gas equipment (Class II)
• CCTV & security systems
• Ensure preventive and corrective maintenance is carried out according to schedule.
• Review technical reports, inspection findings, and ensure timely rectification by contractors.

Safety, Health & Compliance

• Ensure compliance with regulatory bodies including BOMBA, Suruhanjaya Tenaga, DOSH, MPK and other authorities.
• Conduct regular safety inspections and coordinate fire drills, emergency responses, and risk assessments.
• Maintain valid certificates, licenses, and regulatory documentation (Fire Certificate, ST inspection, lift & escalator certification).
• Investigate incidents / accidents and prepare root‑cause analysis reports.
• Implementing and enforcing safety protocols and emergency response plans.

Cleaning & Housekeeping Management

• Supervise cleaning contractors to maintain all common areas, toilets, corridors, loading bay, and back‑of‑house.
• Conduct routine inspections to ensure compliance with cleanliness standards.

Vendor & Contract Management

• Oversee outsourced service providers including security, cleaning, mechanical & electrical, landscaping, pest control and waste management.
• Review contracts, KPIs, scope of work and performance of all contractors.
• Recommend corrective actions for underperforming vendors.
• Schedule and supervise preventive and corrective maintenance activities.

Budgeting & Cost Control

• Prepare annual operating (OPEX) and capital expenditure (CAPEX) budgets.
• Monitor spending, cost efficiency, and procurement of essential supplies and tools.
• Review quotations, verify invoices and ensure compliance with financial procedures.

Upgrade Projects & Improvement Initiatives

• Plan and implement improvement and refurbishment projects including energy‑saving initiative, lighting upgrades, asset replacement and facility enhancement.
• Coordinate with contractors, consultants, engineers and authorities for project execution.

Staff Management

• Lead and supervise the operations team including technicians, maintenance personnel and fit‑out coordinators.
• Conduct performance evaluations, training, and competency development (including Chargeman A4 or BO requirement if any).
• Prepare staff schedules, monitor attendance and ensure adequate manpower coverage.

Reporting & Documentation

• Prepare operational reports including daily logs, weekly summaries and monthly operations report.
• Maintain complete and updated records of maintenance, safety checks, complaints and technical documentation.
• Inventory Management: Oversee inventory levels, manage product ordering, receive shipments and conduct regular inventory counts.
• Collaborate with the HQ team to align local execution with company‑wide strategies and goals.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance