Operation Executive

Engkodok Games; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail and gaming company in Malaysia is seeking an Operations Manager to manage daily retail operations, ensure high performance across stores, and lead the setup of new locations. The ideal candidate should have a Bachelor's Degree in Business Administration and 1–3 years of experience in retail or supply chain management. Strong analytical, organizational, and leadership skills are essential. The position offers benefits including annual leave and allowance provisions.

Benefits

Annual Leave

EPF

SOCSO

EIS

Allowance Provided

Company Trip

5 Working Days

Qualifications

• Minimum 1–3 years of experience in retail operations or store management, preferably in FMCG.
• Strong leadership and communication skills are essential.
• Willingness to travel for store visits is required.

Responsibilities

• Manage daily operations of retail stores in Malaysia.
• Ensure operational standards and customer satisfaction.
• Lead setup of new stores and collaborate with marketing teams.

Skills

Analytical skills

Organizational skills

Problem-solving skills

Leadership abilities

Communication skills

Education

Bachelor’s Degree in Business Administration

Tools

Inventory management systems

ERP software

Job description

Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Minimum 1–3 years of experience in retail operations, supply chain, or store management, preferably in FMCG, toys, or lifestyle categories.
• Experience with inventory management systems or ERP software is a plus but not compulsory.
• Strong analytical, organizational, and problem‑solving skills.
• Comfortable working in a fast‑paced environment with shifting priorities.
• Excellent communication and leadership abilities.
• Willingness to travel within Malaysia store visits and setups.

Responsibilities

Retail & Store Operations

• Manage and oversee the daily operations of existing retail and collaboration stores in Malaysia.
• Ensure high operational standards across all locations including cleanliness, machine uptime, staff performance (if manned), and customer satisfaction.
• Monitor store performance and implement continuous improvements to enhance productivity and efficiency.

Store Expansion & Setup

• Lead operational setup of new stores, including store layout planning, machine placement, and infrastructure readiness.
• Collaborate with marketing, and logistics teams to ensure timely and effective store launches.
• Oversee item allocation strategy and selection of SKUs in capsule machines based on location‑specific demand and trends.

Inventory & System Management

• Oversee and manage the company’s in‑house inventory management software.
• Ensure accurate stock records, efficient stock replenishment cycles and healthy allocation of stocks depending on the location demographics.
• Work closely with the supply chain team to monitor inventory levels, deliveries, and restocks.

Cross‑functional Collaboration

• Coordinate with internal stakeholders including Marketing, Business Development, and Warehouse teams to align on business goals.
• Liaise with external vendors, mall management, and third‑party partners for store operations and logistics.

Reporting & Process Optimization

• Maintain operational SOPs and documentation for training and consistency.
• Generate regular sales performance and inventory reports, highlighting areas for improvement.
• Identify bottlenecks and work with the team to suggest and implement solutions.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Allowance Provided
• Company Trip
• 5 Working Days