Operation Executive

MHA Consultancy Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consultancy services company in Kuala Lumpur is seeking candidates for a role focused on managing customer communication through chat and occasional calls. Responsibilities include handling payment gateway operations, verifying transaction data, and coordinating with banks. Ideal candidates should possess strong communication skills in Mandarin, Malay, and English, alongside a keen attention to detail. Fresh graduates are encouraged to apply, with a priority for immediate availability. Willingness to work weekends and perform overtime is required.

Qualifications

• Minimum SPM or higher qualification.
• Strong communication in Mandarin, Malay, and English (proficiency in Mandarin preferred).
• Industry experience is an advantage (fresh graduates are welcome to apply).
• High attention to detail, with the ability to manage rates and transaction information accurately.
• Good time-management and problem-solving skills.

Responsibilities

• Manage customer communication via chat and occasional calls.
• Handle daily backend operations of payment gateway system.
• Verify and ensure accuracy of transaction data, reports, and payment records.
• Coordinate with banks and partners to resolve discrepancies.
• Prepare and validate settlement reports for timely fund disbursement.
• Monitor system alerts to detect potential fraud or risks.

Skills

Strong communication in Mandarin

Strong communication in Malay

Strong communication in English

Attention to detail

Problem-solving skills

Time-management skills

Education

SPM or higher qualification

Job description

Responsibilities

Manage customer communication mainly via chat messaging with occasional calls. Handle daily backend operations of the payment gateway system, including transaction monitoring, reconciliation, settlement, refund, and chargeback processes.

Verify and ensure accuracy of daily transaction data, reports, and payment records across multiple systems and banking partners.

Perform daily reconciliation between internal systems, merchant transactions, and bank statements.

Coordinate with banks, payment partners, and internal teams to resolve transaction discrepancies, payment delays, or system issues.

Prepare and validate settlement reports for merchants to ensure timely and accurate fund disbursement.

Assist in monthly reporting, financial summaries, and operational audit preparation.

Monitor system alerts and transaction anomalies to detect and prevent potential fraud or operational risks.

Maintain a professional, responsive, and customer-focused approach at all times.

Requirements

• Minimum SPM or higher qualification.
• Strong communication in Mandarin, Malay, and English (proficiency in Mandarin preferred).
• Industry experience is an advantage (fresh graduates are welcome to apply).
• High attention to detail, with the ability to manage rates and transaction information accurately.
• Good time-management and problem-solving skills.
• Comfortable working with chat-based communication.
• Immediate availability will be prioritized.
• Willing to work on a rotating weekend schedule and perform overtime when required.