On-site Customer Service | MYSG Telco (Tech Graduates)

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service provider in Kuala Lumpur seeks on-site Customer Service Associates to assist customers with inquiries about mobile phones, laptops, and other devices. The ideal candidates should possess a Diploma or Degree in relevant fields, have a strong understanding of electronics, and exceptional communication skills. You will ensure customer satisfaction by diagnosing issues and providing tailored solutions through various communication channels.

Qualifications

• Strong understanding of electronics, especially mobile phones and laptops.
• Experience with customer service in tech-related fields is a plus.

Responsibilities

• Advise customers on product inquiries, comparisons, and recommendations.
• Diagnose and resolve customer issues with various tech devices.
• Assist customers via live chat, phone calls, and email.

Skills

Strong understanding of electronics

Troubleshooting skills

Communication skills

Education

Diploma or Degree in Computer Science, IT, Engineering

Job description

On-site Customer Service | MYSG Telco (Tech Graduates)

Advise customers on product inquiries, including comparisons and recommendations. Highlight features and benefits to convince them why a specific product is the perfect fit for their needs.

Diagnose and resolve customer issues with laptops, watches, earbuds, speakers, TVs, and mobile devices.

Be a communication whiz, assisting customers via live chat, phone calls, and email.

Facilitating seamless e-commerce.

Qualifications & experience

Hold a Diploma or Degree in Computer Science, Information Technology, Engineering, or a relevant field.

Possess a strong understanding of electronics, especially mobile phones, tablets, laptops, smart wearables, and troubleshooting skills.

Experience with mobile devices, computers, or related fields is a plus.