Omnichannel CX Specialist — Night Shift & Bonus Eligible

Inter Island Group; Gelang Patah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Malaysia is seeking a Customer Experience Specialist to join their dynamic team. The role involves providing exceptional omnichannel service to customers, leveraging excellent communication skills and a solid background in customer experience. Ideal candidates will have at least 2 years of related experience and a passion for customer satisfaction. The position offers a salary range of 3k to 4.5k RM with various benefits including bonuses and training programs.

Benefits

Health benefits (200 RM per year)

Learning and Development (500 RM per year)

Quarterly bonuses (25%)

Transportation allowance (100 RM monthly)

Qualifications

• At least 2 years of working experience in customer experience.
• Excellent verbal and written communication skills.
• Ability to build rapport quickly with customers.

Responsibilities

• Provide an omnichannel customer experience.
• Engage customers to drive satisfaction.
• Assist customers with enquiries effectively.

Skills

Fluent English communication

Customer empathy

Problem-solving skills

Team collaboration

Tools

Zendesk

Job description

A leading customer service company in Malaysia is seeking a Customer Experience Specialist to join their dynamic team. The role involves providing exceptional omnichannel service to customers, leveraging excellent communication skills and a solid background in customer experience. Ideal candidates will have at least 2 years of related experience and a passion for customer satisfaction. The position offers a salary range of 3k to 4.5k RM with various benefits including bonuses and training programs.