Officer, Customer Service (KLEM)

Sime Darby Property; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management firm in Kuala Lumpur is seeking an individual to support customers by providing helpful information and managing mall operations. Responsibilities include assisting at the information counter, recording lost items, and ensuring all information in the mall is up to date. Candidates should have at least a diploma and 1-2 years' experience in shopping malls or hospitality sectors.

Qualifications

• At least SPM/STPM or Diploma Holder.
• Possess at least 1-2 years of experience in shopping malls or hospitality sectors.

Responsibilities

• Man the information counter and assist customers with enquiries.
• Record lost and found items in the mall.
• Respond to injuries and accidents in the mall.
• Manage and monitor common facilities.
• Ensure all information in the mall is up to date.
• Support marketing communication in promotional activities.

Education

SPM/STPM or Diploma

Job description

Requirements

Job Purpose

• To support customers by providing helpful information, answering questions and responding to complaints
  
  

Job Responsibilities

• To man the information counter and assist customers with enquiries and provide accurate information
• To record lost and found items in the mall
• Responding to injuries and accidents in the mall
• To manage and monitor all common facilities i.e. maintain the hygiene of the first aid room, wheelchair, baby stroller, etc
• To ensure all information in the mall (digital panels, website, etc.) is always up to date
• Support the Marketing Communications department in all promotional activities / campaigns / events including event set-up, redemption, circular or tent card circulation, etc
  
  

Minimum Qualifications (Education)

• At least SPM/STPM OR Diploma Holder
  
  

Minimum Years Of Experience

• Possess at least 1- or 2-years' experience in preferably shopping malls or hospitality sectors.