Officer Central Processing Office

Malaysia Airlines; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading airline company in Kuala Lumpur is seeking an Officer for their Central Processing Office. The role encompasses managing cargo documentation and ensuring compliance with operating procedures. The ideal candidate will have experience in cargo operations and a background in logistics or aviation management. Strong communication skills and the ability to work under pressure are essential for this position, accommodating shifts including weekends and public holidays.

Qualifications

• Minimum 1–2 years of experience in cargo operations or aviation ground services.
• Certifications in Dangerous Goods Regulations preferred.
• Fresh graduates may be considered with strong aptitude in aviation logistics.

Responsibilities

• Handle inbound, outbound, and transit cargo documentation.
• Finalize cargo load details for dispatch to Load Sheet.
• Prepare and complete cargo documentation per manifest requirements.
• Ensure timely delivery of flight documents to aircraft.
• Monitor vendor performance to ensure service expectations.

Skills

Cargo warehouse handling

Customer service

Documentation and filing database

Microsoft Office proficiency

Education

Minimum SPM/SPMV/STPM/DVM/Diploma in Logistics or related field

Bachelor’s degree in relevant field

Job description

Position Title

Officer, Central Processing Office

Reporting To

Manager, Central Processing Office

Role Purpose

The position is responsible for handling inbound, outbound, and transit cargo documentation in accordance with company standard operating procedures. The role must also ensure that all estimated and final cargo load information is accurately dispatched to the Loadsheet (Malaysia Airlines, MH, and Foreign Carrier Airlines (FOCA)) within the required service standards for flight load planning.

Key Accountability

• Finalize the cargo load and submit the final load details to the Load Sheet at least two hours before the Standard Time of Departure (STD) using the MH system or the Customer Airline’s system.
• Monitor the flight schedule through the Flight Monitoring System and act when necessary.
• Ensure all flight documents are complete and accurate, and coordinate with the vendor to dispatch them to the aircraft within the required service standards.
• Prepare, verify, and complete all documentation in accordance with the cargo manifest.
• Hand over the completed documentation to the vendor for dispatch and record the process in the logbook.
• Conduct daily stock checks of all pigeonholes (MH/FOCA) and take prompt action on any discrepancies.
• Coordinate with relevant units or departments regarding last-minute shipments or changes to the flight load.
• Ensure that the Notification to Captain (NOTOC) is prepared, dispatched to Load Sheet, and that a copy of the Dangerous Goods (DG) documents is properly filed.
• Ensure accurate updating of AWB information in the system.
• Update pieces, weight, routing, commodity codes, flight number, rates, and other applicable charges correctly.
• Enter the correct pallet number, pieces, weight, and destination for each Unit Load Device (ULD) in the warehouse system.
• Process amendments requested by customers based on original documents.
• Deliver documents to consignees or agents within the required service standards.
• Monitor vendor performance to ensure compliance with service expectations.
• Ensure all documentation is complete and properly filed in accordance with IMS requirements.
• Maintain cleanliness at all times and carry out daily 5S activities.

Qualification & Working Experience

• Minimum SPM/SPMV/STPM/DVM/Diploma in Logistics, Supply Chain Management, Aviation Management, Business Studies, or a related field. A Bachelor’s degree is an added advantage.
• Relevant certifications (e.g., Dangerous Goods Regulations – DGR, ULD Handling, Cargo Documentation) are preferred.
• Minimum 1–2 years of experience in cargo operations, warehouse handling, load control, or aviation ground services.
• Fresh graduates may be considered if they demonstrate strong aptitude and interest in aviation logistics.

Areas of Experience

• Cargo warehouse handling
• Customer service
• Documentation and filing database

Personality Traits

• Ability to work under pressure and meet tight deadlines, especially in a time-critical flight environment.
• Good communication and coordination skills for interaction with vendors, warehouse teams, and other departments.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work shift hours, weekends, and public holidays as required.