(native Indonesian) Chat Support Consultant, crypto (Remote)

SupportYourApp; Remote; MYR 122,000 - 184,000; Full time

Job summary

A global support services provider is seeking a Chat Support Consultant in Putrajaya, Malaysia. The role involves delivering high-quality customer support in crypto trading via live chat and email, requiring native Indonesian and C1-level English skills. Candidates should have at least six months of live chat support experience, preferably in financial services, alongside a proactive attitude. This position allows for flexible scheduling and the opportunity to work fully remotely, aimed at nurturing personal and professional growth.

Benefits

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between workload and personal time

Responsive leadership

Culture built on trust

Qualifications

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience is preferred.
• Crypto industry knowledge is a plus.
• Personal computer with at least 8GB of RAM and stable internet connection.

Responsibilities

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Handle sensitive customer data with care and security.
• Communicate with developers and cross-functional specialists.

Skills

Native Indonesian speaker

C1-level English skills

Strong analytical thinking

Research skills

Positive attitude

Proactive attitude

Responsible attitude

Tools

Salesforce

Job description

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role

• Native Indonesian speaker with C1-level English skills;
• At least 6 months of live chat support experience, preferably in crypto or financial services;
• Basic financial knowledge or payment/banking experience is preferred;
• Crypto industry knowledge is a plus;
• CRM experience in Salesforce is an advantage;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus

• CRM systems expertise

Benefits

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.