Multilingual Front Desk Guest Concierge

RC Hotel; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A well-established hospitality brand in Melaka is seeking a full-time Hotel Receptionist to join the Front Office team. In this crucial position, you will warmly greet guests, manage check-in and check-out procedures, and assist with inquiries about hotel facilities. The ideal candidate should have exceptional communication skills, experience in customer service, and a passion for hospitality. Join us to contribute to creating memorable guest experiences in a supportive work culture.

Qualifications

• Previous experience in a customer-facing role, preferably within hospitality.
• Ability to engage with diverse guests and provide exceptional service.
• Proficient in handling payments and managing accounts.

Responsibilities

• Greet and welcome guests upon arrival for a smooth check-in process.
• Respond to guest enquiries promptly and provide information about facilities.
• Assist with luggage handling and concierge services as needed.
• Perform administrative duties like data entry and filing.

Skills

Strong communication and interpersonal skills

Problem-solving and conflict resolution

Fluency in English

Flexible and adaptable

Tools

Hotel management software

Job description

A well-established hospitality brand in Melaka is seeking a full-time Hotel Receptionist to join the Front Office team. In this crucial position, you will warmly greet guests, manage check-in and check-out procedures, and assist with inquiries about hotel facilities. The ideal candidate should have exceptional communication skills, experience in customer service, and a passion for hospitality. Join us to contribute to creating memorable guest experiences in a supportive work culture.