Multi-Brand Booking & Customer Care Specialist

Kilat Pro Services; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Selangor seeks a highly organized individual for a role focused on customer inquiries and booking coordination. You will handle WhatsApp and phone inquiries, convert them into confirmed bookings, and maintain scheduling accuracy. The ideal candidate is fluent in Mandarin or Cantonese to cater to the customer base, with prior experience in customer service and strong multitasking skills. Competitive salary along with incentives based on performance is offered, alongside growth opportunities across multiple brands.

Benefits

Competitive salary

Incentives based on conversions

Growth opportunities

Qualifications

• Fluent in Mandarin or Cantonese to cater to the customer base.
• Prior experience in customer service or booking coordination preferred.
• Ability to manage multiple tasks effectively in a fast-paced setting.

Responsibilities

• Respond to customer inquiries through WhatsApp and phone calls.
• Convert inquiries into confirmed bookings across service divisions.
• Organize and manage booking schedules and calendars.
• Assist with follow-ups to ensure customer satisfaction and retention.

Skills

Chinese speaking

Customer service experience

Multitasking abilities

Organisational skills

Tools

WhatsApp

CRM systems

Booking platforms

Job description

A customer service company in Selangor seeks a highly organized individual for a role focused on customer inquiries and booking coordination. You will handle WhatsApp and phone inquiries, convert them into confirmed bookings, and maintain scheduling accuracy. The ideal candidate is fluent in Mandarin or Cantonese to cater to the customer base, with prior experience in customer service and strong multitasking skills. Competitive salary along with incentives based on performance is offered, alongside growth opportunities across multiple brands.