Mortgage Loan Officer

PropNex; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A financial services company in Kuala Lumpur seeks a Mortgage Loan Officer to assist clients in securing property financing. The role includes evaluating creditworthiness, analyzing financial profiles, and managing loan processes from submission to disbursement. The ideal candidate should have 1-3 years of experience in mortgage products and strong communication skills. Bilingual abilities, especially in Mandarin and English, are an advantage. Competitive compensation offered.

Qualifications

• 1-3 years of experience in mortgage products within the banking or financial services industry.
• High motivation, discipline, and resilience in a performance-driven environment.
• Ability to work independently and as part of a team.

Responsibilities

• Assist clients in applying suitable mortgage/home financing products.
• Conduct pre-qualification assessments to evaluate clients' creditworthiness.
• Analyze customers' financial profiles and recommend appropriate financing structures.
• Track and manage the entire loan process from submission to final disbursement.

Skills

Strong communication skills

Negotiation abilities

Presentation skills

Relationship building

Multilingual (Mandarin and English)

Education

Diploma or degree in Banking, Marketing, Business, or Real Estate

Job description

Mortgage Loan Officer

Overview

A Mortgage Loan Officer is a professional responsible for assisting individuals or businesses in obtaining property financing from banks or financial institutions by providing advisory, credit assessment, and end-to-end loan processing support.

Responsibilities

• Assist clients in applying suitable mortgage/home financing products.
• Conduct pre-qualification assessments by reviewing CTOS/credit reports, income documents, and financial commitments to evaluate clients’ creditworthiness and financing eligibility.
• Analyze customers’ financial profiles and recommend appropriate financing structures.
• Follow up on loan approval status, offer letters, and conditions precedent.
• Coordinate loan documentation signing and monitor disbursement timelines until final release.
• Track and manage the entire loan process from submission to final disbursement.
• Provide regular updates to clients and maintain excellent customer service.
• Build and maintain long-term relationships for refinancing, top-up, and repeat business.
• Update CRM systems and prepare sales and pipeline reports.
• Source new leads through agents, referrals, property launches, and roadshows.
• Develop strategic partnerships to grow the mortgage portfolio.

Qualifications for Mortgage Loan Officer

1. Diploma or degree in Banking, Marketing, Business, Real Estate, or related field (preferred).
2. 1-3 years of experience in mortgage products within the banking or financial services industry is required.
3. Strong communication, negotiation, presentation, and relationship skills.
4. High motivation, discipline, and resilience in a performance-driven environment.
5. Ability to work independently and as part of a team.
6. Bilingual or multilingual is an added advantage (especially in Mandarin and English).