Mid Market Account Manager

Maxis; Kuching; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Mid Market Account Manager to oversee relationships with SME clients in Sarawak. The role involves developing strategic plans, managing customer relationships, and promoting solutions to ensure mutual satisfaction and long-term success. Ideal candidates should have strong communication skills and a relevant tertiary education.

Qualifications

• Strong communication and interpersonal skills with aptitude in building relationships.
• Result driven and passionate individual eager to help customers.
• Ability to manage relationships and receive constructive feedback.

Responsibilities

• Develop and formulate strategic and tactical plans for customer accounts.
• Build market position by identifying business deals and relationships.
• Implement retention strategies to minimize churn rate.

Skills

Strong communication and interpersonal skills

Relationship management skills

Result driven

Openness to feedback

Education

Tertiary education in business administration, sales or relevant field

Job description

Are you ready to get ahead in your career?

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

We are looking for a Mid Market Account Manager to oversee the relationships of Maxis with its Small Medium Enterprise (SME) clients in Sarawak.

You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be able to build strong relationships with strategic customers. You will be able to identify needs and requirements to promote our Maxis’ solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.

What are you accountable for?

• Develop and formulate strategic and tactical plans in a bigger market portfolio. Ensure KPI and goals of the assigned accounts in the portfolio are met.
• Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers.
• Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts.
• Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making.
• Protects organization’s value by keeping company information and tender confidential.
• Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable.
• Assist collection team on customers’ aging.
• Ensure pipeline in CRM are diligently updated – consistently putting new opportunities week on week and progressing the opportunity sales motion from creation to closing.
• Develop Account plans for all assigned customers.
• Work with ECO to drive operational smoothness in handling accounts.
• Accountable on driving every opportunity to closure with a close plan.
• Keeping track of all post sales activities with timely delivery.
• Working closely with Solution Sales/Pre Sales team and identifying new solutions for all assigned customers for sustainable account growth.

What do you need to have for this role?

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Result driven and passionate individual who eager to help customer by providing solutions based on customer needs.
• Relationship management skills and openness to feedback.
• Tertiary education in business administration, sales or relevant field.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.