Microsoft 365 Exchange Expert

AXA Group; Puchong; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global insurance leader seeks a Microsoft 365 Exchange & Collaboration Expert to maintain the global M365 platform and ensure high levels of security and availability. The role involves managing updates, migrations, and providing advanced support for Microsoft 365 services. Ideal candidates will have over 3 years of experience managing large-scale environments, hands-on knowledge of Microsoft security and compliance, and strong communication skills. This position offers an opportunity to contribute to a dynamic and inclusive workplace.

Benefits

Diversity and Inclusion initiatives

Global team collaboration

Equal opportunities in employment

Qualifications

• 3+ years of hands-on experience with Microsoft 365 Exchange Online.
• Experience managing environments with over 75k users.
• Knowledge of Microsoft 365 Security & Compliance services.

Responsibilities

• Maintain the global M365 platform with updates and migrations.
• Manage security threats and compliance with Group Security.
• Provide 3rd/4th level support for Microsoft 365 services.

Skills

Managing M365 in tenant environments

Analyzing and maintaining messaging infrastructure

Microsoft 365 Hybrid provisioning

PowerShell Scripting

Optimizing security and compliance

Job description

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

Job position pitch

About the job

The Microsoft 365 Exchange & Collaboration Expert is part of a team maintaining the support and delivery of the M365 Exchange & Collaboration services for all AXA entities worldwide. This is a key role within the M365 global Product Line team. This is an outstanding opportunity for an accomplished Engineer to join a market leading organization.

Main missions

Your responsibilities include:

• Maintain the global M365 platform, such as but not limited to: Platform planned maintenance, updates, and upgrades; patching; migrations; consolidations; deployments; project support.
• Maintain, assess and test the new features for Exchange Online & M365 Collaboration services released by Microsoft.
• Proactively ensure the highest levels of security and availability.
• Maintain operational, configuration, or Standard Operation Procedures and documentation.
• Manage Knowledge Transfer of operations to L2 teams to shift left activities.
• Provide expertise and guidance on Microsoft 365.
• Provide 3rd/4th level support.
• Liaise with vendors and other IT personnel for problem resolution.
• Assess security threats and implement countermeasures to comply with the group recommendations and legal obligations.
• Work in conjunction with relevant infrastructure, security, and compliance teams to asset security threats, implement countermeasures, configure and report on security aspects of the Microsoft 365 environment and of the on-premise platform. Ensure compliance with Group Security policies.
• Provide expertise on the hybrid provisioning platform.
• Collaborate with M365, Architecture, Cyber Defense, Proofpoint, Group Security teams.
• Collaborate with all AXA entities.
• Be a leader and drive the change on the different virtual teams within the Microsoft 365 Product Line team.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• Experience in managing M365 in tenant environments with more than 75k users
• Minimum of 3 years of hands‑on experience in analysing, documenting, and maintaining a large‑scale messaging infrastructure
• Minimum of 3 years of experience with Microsoft 365 in a Hybrid provisioning and authentication environment
• Minimum of 3 years of senior expertise with Microsoft 365 Exchange Online Messaging platform and M365 Collaboration tools
• Minimum of 3 years experience with integrating LOB applications with Exchange Online via Microsoft Graph / Exchange Web Services
• Minimum of 3 years experience in PowerShell Scripting
• Experience in international environments and heterogeneous environments.
• Experience of Microsoft 365 Security & Compliance services, Purview, Defender.

Nice to have skills -

• Broad knowledge of information systems including Windows security, network security, systems development, communication networks, security software/hardware and operating systems other than Windows
• C# development and Terraform
• Expertise with Microsoft Azure and Federated authentication

Soft skills / transversal skills

• Works independently with little or no supervision
• Excellent oral and written communication skills
• Excellent technical teamwork, and interpersonal skills
• Willing to work in strong team environment, constantly teaching and learning from other team members
• Ability to foster working relationships with the team, IT Management and Client departments
• Ability to explain technical concepts to the business users in the context of business requirements
• Maintains a solid working knowledge of Information Security principles and practices
• Ability to communicate vision on a technical scope and drive small team.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.