Merchant Service Executive (Johor Bahru)

Aeon Credit Service; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial service provider is seeking a Merchant Service Executive in Johor Bahru to cultivate strong relationships with merchants, addressing complaints, and providing training on products. Candidates should possess at least a Diploma in Business Studies or Marketing and have their own transport. Fresh graduates are welcome to apply. This role aims to strengthen loyalty business partnerships through effective communication and market understanding.

Qualifications

• At least a Diploma in Business Studies/Administration/Management or Marketing.
• Possess own transport and willingness to travel.
• Fresh graduates are encouraged to apply.

Responsibilities

• Build and maintain relationships with merchants to foster loyalty.
• Handle merchant/customer complaints and feedback for operational improvement.
• Gather market information on competitors and customer behavior.
• Conduct training for merchants on products and services.
• Negotiate & follow up on complaints and feedback with merchants.

Skills

Relationship management

Customer service

Market analysis

Training delivery

Negotiation skills

Education

Diploma or higher in Business Studies or Marketing

Job description

Merchant Service Executive (Johor Bahru)

To create and build up good relationship between organization and merchant to create loyalty business partner.

To handle merchant / customer complain and feedback to management for operation improvement.

To gather market information such as competitor activities and customer behavior.

To conduct training to merchant.

To handle & follow up merchant’s complaints & feedback.

To ensure sufficient form and POP at merchant as well as ensuring maximum market exposure.

Negotiate with merchant in order to get best solution which benefit both company and merchant.

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Marketing or equivalent.

Fresh Graduate are welcome to apply.

Possess own transport and willing to travel.

Preferably Junior Executives specializing in Banking/Financial Services or equivalent.

Remarks:

Our EP products including Auto-Financing, Motor Easy Payment and Objective Financing. Each of the executive will be assigned only 1 product.