Marketplace Operations - Executive

ZALORA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online fashion retailer is seeking a detail-oriented individual to join their Marketplace Operations team in Kuala Lumpur. The role involves managing operational processes for high-profile brands, including performance evaluations of sellers and identifying cost-saving opportunities. Ideally, candidates should have a Bachelor's degree in a relevant field and 1-2 years of experience in an operations role, with strong organizational skills and knowledge of Excel. This position offers a vibrant work environment with opportunities for career growth.

Benefits

Flexibility woven into lifestyle

A friendly team-fueled culture

Career growth aligned to professional goals

Qualifications

• 1-2 years working experience in operations role within e-commerce, manufacturing, or logistics.
• Fresh graduates are welcomed to apply.
• Passion for operations and continuous process improvement.

Responsibilities

• Support in daily operations related to fulfillment and charges.
• Coordinate with internal teams to resolve operational issues.
• Track and evaluate seller operational performance.
• Assist with reporting and reviews to ensure seller KPIs are met.
• Identify opportunities for process automation.

Skills

Excellent communication and interpersonal skills

Good knowledge of Microsoft Excel / Google Sheets

Detail-oriented

Organizational skills

Time management skills

Education

Bachelor's Degree in Business Administration or related field

Job description

ZALORA is looking for a detail-oriented and proactive person with an interest in fashion and operations management to join our team based in Kuala Lumpur. This role will be part of the Marketplace Operations team, managing the business operations of high-profile brands in ZALORA Marketplace across regions. The role involves assisting with seller performance evaluations and identifying areas for cost-saving opportunities while ensuring alignment with business goals and compliance standards.

Responsibilities

• Support in the daily operations related to fulfillment and charges
• Coordinate with internal teams (e.g. Commercial, Logistic, Customer Service, Tech) to resolve operational issues and streamline processes
• Track and evaluate seller operational performance
• Assist with regular reporting and performance reviews to ensure seller KPIs are being met
• Identify opportunities for process automation and implement solutions to reduce manual tasks

Requirements

• Bachelor's Degree in Business Administration, Operations Management, Data Analytics / Business Analytics, or other related major
• 1-2 years working experience in a operations role within e-commerce/internet startups, manufacturing or logistics companies, or consulting firms (fresh graduates are welcomed to apply)
• Excellent communication and interpersonal skills
• Good knowledge of Microsoft Excel / Google Sheets
• Detail-oriented with strong organizational and time management skills
• Have passion for operations and continuous process improvement
• Eager to learn, can-do attitude, comfortable working in a multicultural, fast-paced, dynamic environment

Wonderhowit'sliketobuildyourcareerwithZALORA?Inspiredbyemployees,webelieveyou'llbeinfor:

• Anexcitingplatformtomakeyoursuccessstory
• Havetheutmostcareforyourmentalandphysicalwellbeing
• Flexibilityweavedintoyourlifestyle
• Aseamlessworkenvironmentwithafriendly&team-fueledculture
• Careergrowthalignedtoyourprofessionaland

Wanttostayaheadwithourdevelopments?FollowusatourLinkedInpageandknowmoreaboutusfromourcareerwebsite.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.