Mandarin-Speaking Customer Support & Logistics Coordinator

Asia Transport Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Selangor is seeking a Customer Service Representative who can communicate in Mandarin. The successful candidate will ensure prompt handling of customer inquiries and coordinate with overseas agents for shipment consolidation. Responsibilities include resolving customer issues and ensuring timely deliveries. Candidates should have at least 3 years of experience in customer service and proficiency in MS applications. This role demands excellent communication skills and teamwork.

Qualifications

• Able to read, write and understand Mandarin.
• At least 3 years of customer service experience.
• Technical proficiency in Outlook, Excel, and Word.

Responsibilities

• Address customer inquiries and concerns via phone, email, and live chat.
• Coordinate with overseas agents for shipment consolidation.
• Ensure timely delivery of clients' shipments.
• Resolve customers' queries and provide solutions.

Skills

Mandarin speaking

Technical proficiency with MS applications

Excellent presentation skills

Strong communication skills

Team player

Job description

A logistics company in Selangor is seeking a Customer Service Representative who can communicate in Mandarin. The successful candidate will ensure prompt handling of customer inquiries and coordinate with overseas agents for shipment consolidation. Responsibilities include resolving customer issues and ensuring timely deliveries. Candidates should have at least 3 years of experience in customer service and proficiency in MS applications. This role demands excellent communication skills and teamwork.