Mandarin-Speaking Customer Success Lead

Growth Valley; Selangor; On-site; MYR 60,000 - 75,000; Full time

Job summary

A forward-thinking education company in Malaysia is seeking an experienced Customer Service Manager to lead their team in enhancing customer experiences. You will develop strategies aligned with business goals, monitor feedback for continuous improvement, and provide coaching to team members. The ideal candidate has at least 3 years of managerial experience, a degree in Business Management, and is proficient in Mandarin, making this role essential in communicating effectively with Mandarin-speaking clients. The company values strong leadership and teamwork.

Qualifications

• Minimum 3 years experiences in managing a customer-oriented team.
• Strong leadership and communication skills are required.
• Experience in corporate settings is an advantage.

Responsibilities

• Develop customer service strategies to enhance experience.
• Guide and support team members in performance and development.
• Monitor customer feedback and trends for improvement.
• Prepare reports for senior management on service performance.

Skills

Leadership skills

Team collaboration

Data-oriented

Proficient in Mandarin

MS Excel knowledge

Education

Diploma / Bachelor’s Degree in Business Management

Job description

A forward-thinking education company in Malaysia is seeking an experienced Customer Service Manager to lead their team in enhancing customer experiences. You will develop strategies aligned with business goals, monitor feedback for continuous improvement, and provide coaching to team members. The ideal candidate has at least 3 years of managerial experience, a degree in Business Management, and is proficient in Mandarin, making this role essential in communicating effectively with Mandarin-speaking clients. The company values strong leadership and teamwork.