Mandarin-Speaking Customer Service Specialist (WFH)

TP; Pontian; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service firm is looking for enthusiastic Mandarin-speaking Customer Service Representatives. You will provide support through email, live chat, and phone calls while ensuring a positive customer experience. The position is remote until March 2026, after which employees must report to the Johor office. This role involves handling customer inquiries and issue resolution, with a basic salary package of up to RM3,500. Join us for a rewarding experience in customer service.

Qualifications

• Enthusiastic and customer-focused individuals needed.
• Proficient in Mandarin to support customer inquiries.
• Experience with email, live chat, and phone support preferred.

Responsibilities

• Provide customer service support via live chat, inbound calls, and email.
• Handle inquiries and resolve issues promptly.
• Ensure a positive customer experience.

Skills

Customer service

Mandarin proficiency

Communication skills

Job description

A leading customer service firm is looking for enthusiastic Mandarin-speaking Customer Service Representatives. You will provide support through email, live chat, and phone calls while ensuring a positive customer experience. The position is remote until March 2026, after which employees must report to the Johor office. This role involves handling customer inquiries and issue resolution, with a basic salary package of up to RM3,500. Join us for a rewarding experience in customer service.