Mandarin-Speaking Customer Service Executive

Zhao Xi Tcm Centre; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading provider of traditional Chinese medicine services in Malaysia is looking for a Customer Service Executive to enhance customer interactions and support sales operations. This role, requiring proficiency in Mandarin and good communication skills, involves responding to inquiries via social media and assisting customers in appointment bookings. Candidates should have at least 1-2 years of customer service experience. The company offers a supportive work environment and competitive remuneration.

Benefits

Competitive remuneration

Opportunities for professional development

Supportive work environment

Qualifications

• Minimum 1-2 years of customer service experience, preferably in healthcare or retail.
• Must be able to speak and read Mandarin; proficiency in English and Malay is required.
• Ability to respond professionally in written communication.
• Experience in customer service or healthcare industry is an added advantage.

Responsibilities

• Respond promptly and professionally to customer enquiries.
• Provide accurate information on TCM treatments and services.
• Guide potential patients through booking processes.
• Record and update customer information in the system.
• Assist in handling customer complaints to maintain satisfaction.
• Work towards individual and team KPIs such as booking conversion rate.

Skills

Customer-oriented

Experience with social media

Able to handle high-volume conversations

Fluent in Mandarin

Proficiency in English

Proficiency in Malay

Education

SPM/Diploma/Degree in any field

Job description

A leading provider of traditional Chinese medicine services in Malaysia is looking for a Customer Service Executive to enhance customer interactions and support sales operations. This role, requiring proficiency in Mandarin and good communication skills, involves responding to inquiries via social media and assisting customers in appointment bookings. Candidates should have at least 1-2 years of customer service experience. The company offers a supportive work environment and competitive remuneration.