Mandarin-Speaking Customer Service Executive

Summitnext Technologies; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications and IT service provider is seeking a Customer Service Executive in Iskandar Puteri, Malaysia. This role requires managing customer enquiries via email, live chat, and phone. Candidates must possess an SPM qualification and be able to communicate in English and Mandarin. The job involves working in a dynamic call center environment with flexible shift schedules. Insurance benefits and KPI incentives based on performance are included in the compensation package.

Benefits

Monthly KPI incentives

Insurance benefits

Comprehensive training

Qualifications

• Minimum SPM qualification or equivalent.
• Ability to communicate in average English (spoken and written).
• Ability to read and write in Traditional Mandarin, and speak fluent Mandarin.
• Fresh graduates and school leavers are encouraged to apply.
• Strong customer-oriented attitude with professionalism.

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat.
• Provide accurate information and troubleshoot basic issues.
• Record and update customer interactions in the internal systems.
• Escalate complex cases to relevant teams as necessary.
• Achieve performance targets related to quality and attendance.

Skills

Customer-oriented attitude

Problem-solving skills

Patience

Interpersonal skills

Listening skills

Education

SPM qualification or equivalent

Tools

Basic computer literacy

Job description

A telecommunications and IT service provider is seeking a Customer Service Executive in Iskandar Puteri, Malaysia. This role requires managing customer enquiries via email, live chat, and phone. Candidates must possess an SPM qualification and be able to communicate in English and Mandarin. The job involves working in a dynamic call center environment with flexible shift schedules. Insurance benefits and KPI incentives based on performance are included in the compensation package.