Mandarin-Speaking Customer Service Executive

Summitnext Technologies; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology service provider in Bayan Lepas, Penang is looking for a Customer Service Executive. The role includes managing customer enquiries through various channels while ensuring first-contact resolution. Candidates should possess a minimum SPM qualification, be fluent in Mandarin, and have a customer-oriented attitude. This position operates on a 24/7 rotational shift basis and requires candidates to have their own transport. Competitive compensation and training are provided.

Benefits

Base salary with monthly KPI incentives

Insurance benefits

Comprehensive training and onboarding

Qualifications

• Ability to communicate effectively in English, both spoken and written.
• Ability to read and write in Traditional Mandarin and speak fluent Mandarin.

Responsibilities

• Manage customer enquiries via phone, email, and chat professionally.
• Provide accurate information and troubleshoot basic issues.
• Record and update all customer interactions accurately.
• Escalate complex cases as required.

Skills

Customer-oriented attitude

Communication skills in English

Fluent Mandarin

Problem-solving skills

Education

Minimum SPM qualification or equivalent

Tools

Basic computer literacy

Job description

A leading technology service provider in Bayan Lepas, Penang is looking for a Customer Service Executive. The role includes managing customer enquiries through various channels while ensuring first-contact resolution. Candidates should possess a minimum SPM qualification, be fluent in Mandarin, and have a customer-oriented attitude. This position operates on a 24/7 rotational shift basis and requires candidates to have their own transport. Competitive compensation and training are provided.