Mandarin Gaming Player Support Specialist - 24/7 Rotations

Gravity Game Unite Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading gaming company in Kuala Lumpur is seeking a passionate Mandarin-speaking Player Support Specialist to enhance player satisfaction for popular game titles. The ideal candidate will provide customer support through email and chat, troubleshoot in-game issues, and require a minimum of 2 years of industry experience. Candidates should possess good communication skills and be willing to work rotational shifts. Join a friendly team passionate about gaming in a central Kuala Lumpur location.

Benefits

Friendly team environment

Opportunity to support global game titles

Central KL location, accessible via Ampang Park LRT

Qualifications

• Minimum 2 years of experience in the gaming industry or customer service-related roles.
• Proven ability to work in a team-focused environment.
• Willingness to work rotational shifts, including weekends and public holidays.

Responsibilities

• Provide excellent customer support to players through various channels.
• Communicate with players, responding to gameplay inquiries.
• Troubleshoot in-game issues such as item restoration and billing inquiries.
• Escalate unresolved issues to internal teams.
• Support service localization efforts (English to Mandarin).

Skills

Proficiency in Mandarin

Proficiency in English

Problem-solving skills

Good written communication

Interpersonal skills

Job description

A leading gaming company in Kuala Lumpur is seeking a passionate Mandarin-speaking Player Support Specialist to enhance player satisfaction for popular game titles. The ideal candidate will provide customer support through email and chat, troubleshoot in-game issues, and require a minimum of 2 years of industry experience. Candidates should possess good communication skills and be willing to work rotational shifts. Join a friendly team passionate about gaming in a central Kuala Lumpur location.