Mandarin Customer Service Specialist (banking)

Agensi Pekerjaan JobScoper Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency in Malaysia is seeking a Customer Service Representative who has at least a year of experience in BPO or banking. The ideal candidate should possess a degree or be a fresh graduate. Strong communication skills in English and Mandarin are essential. The role involves assisting customers with self-service and digital banking, addressing inquiries, and ensuring compliance with KYC regulations. Benefits include annual leave, medical leave, and allowances.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Training Provided

Allowance Provided

5 Working Days

Qualifications

• Min. 1 year of customer service experience in BPO or banking preferred.
• Degree holder or above; fresh grads are welcome.
• Fluent in English & Mandarin (write, read, speak).

Responsibilities

• Assist and educate customers on self-service and digital banking channels.
• Handle account/transaction inquiries and provide solutions.
• Conduct call-backs and follow-ups when needed.
• Perform basic KYC checks and ensure compliance.
• Deliver a professional, customer-first experience.

Skills

Customer service experience

Fluent in English

Fluent in Mandarin

Good communication skills

Education

Degree holder or above

Job description

Min. 1 year customer service experience in BPO or banking preferred

Degree holder or above; fresh grads are welcome

Willing to work on rotational shifts if required

Good communication skills and ability to build strong customer rapport

Requirement

• Min. 1 year customer service experience in BPO or banking preferred
• Degree holder or above; fresh grads are welcome
• Fluent in English & Mandarin (write, read, speak)
• Willing to work on rotational shifts if required
• Good communication skills and ability to build strong customer rapport

Responsibility

• Assist and educate customers on self-service and digital banking channels
• Handle account/transaction inquiries and provide solutions
• Conduct call-backs and follow-ups when needed
• Perform basic KYC checks and ensure compliance
• Deliver a professional, customer-first experience

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• 5 Working Days