Mandarin Customer Service Rep – Sign-On Bonus (Penang)

Teleperformance; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative fluent in Mandarin and English for its Penang location. You will be responsible for handling customer inquiries via email, live chat, and phone calls, ensuring a positive experience. The position offers a competitive salary, a sign-on bonus, and opportunities for paid training and career advancement. Candidates with strong communication and problem-solving skills are encouraged to apply, including fresh graduates.

Benefits

Competitive salary and benefits package

Sign on bonus

Paid training

Career development opportunities

Supportive and diverse work environment

Qualifications

• Proficient in both Mandarin and English.
• Experience in customer service is a plus, but fresh graduates welcome.
• Strong communication and problem-solving skills are required.

Responsibilities

• Serve as the first contact for customers, ensuring great service.
• Handle inquiries through email, live chat, and phone calls.
• Resolve customer issues while maintaining professionalism.
• Document customer interactions accurately.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Ability to work under pressure

Flexibility to work on shifts

Job description

A leading customer service provider is seeking a Customer Service Representative fluent in Mandarin and English for its Penang location. You will be responsible for handling customer inquiries via email, live chat, and phone calls, ensuring a positive experience. The position offers a competitive salary, a sign-on bonus, and opportunities for paid training and career advancement. Candidates with strong communication and problem-solving skills are encouraged to apply, including fresh graduates.