Mandarin Customer Service (banking)

Agensi Pekerjaan JobScoper Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment agency in Malaysia is seeking a customer service representative fluent in Mandarin and English. The ideal candidate will handle inbound calls, live chats, and emails while providing excellent customer support. A degree is required, and experience in customer service, banking, or fintech is preferred. Candidates should possess strong communication skills, be patient and responsible, and be comfortable with shift and onsite work. Comprehensive training and various benefits are provided.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Training Provided

Allowance Provided

Qualifications

• Must be able to communicate fluently in Mandarin and English (spoken & written).
• Experience in customer service, call center, banking, or fintech is a plus.
• Ideal candidates are patient, responsible, and customer-oriented.
• Comfortable with shift work and onsite work.

Responsibilities

• Handle inbound calls, live chat, and emails from Mandarin & English-speaking customers.
• Assist customers with account enquiries, transaction issues, and general support.
• Provide clear, accurate, and professional customer service.
• Record and update customer interactions in the system.
• Follow SOPs to ensure service quality and compliance.
• Escalate complex cases to relevant teams when required.

Skills

Fluent in Mandarin

Fluent in English

Customer Service

Banking experience

Fintech experience

Patience

Responsibility

Customer-oriented

Education

Minimum Degree

Job description

Able to communicate fluently in Mandarin & English (spoken & written)

Experience in Customer Service / Call Centre / Banking / Fintech is a plus

Patient, responsible, and customer-oriented

Comfortable with shift work / onsite work

Requirement

• Able to communicate fluently in Mandarin & English (spoken & written)
• Minimum Degree.
• Experience in Customer Service / Call Centre / Banking / Fintech is a plus
• Patient, responsible, and customer-oriented
• Comfortable with shift work / onsite work

Responsibility

• Handle inbound calls, live chat, and emails from Mandarin & English-speaking customers
• Assist customers with account enquiries, transaction issues, and general support
• Provide clear, accurate, and professional customer service
• Record and update customer interactions in the system
• Follow SOPs to ensure service quality and compliance
• Escalate complex cases to relevant teams when required

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Training Provided
• Allowance Provided

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