Mandarin Customer Service Associate — Banking/BPO, Bilingual

Agensi Pekerjaan JobScoper Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Malaysia is seeking customer service representatives to assist and educate customers on digital banking channels. Candidates must have at least 1 year of experience in the BPO sector or banking, be degree holders or fresh graduates, and be willing to work rotational shifts. The role requires fluency in English and Mandarin, alongside strong communication skills to build rapport. Benefits include annual leave, medical leave, and allowances.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Training Provided

Allowance Provided

5 Working Days

Qualifications

• Minimum 1 year customer service experience in BPO sector or banking industry.
• Degree holder or above; fresh graduates are welcome.
• Willing to work on rotational shifts if required.
• Fluent in English & Mandarin (write, read, speak).
• Good communication skills and ability to build strong customer rapport.

Responsibilities

• Assist and educate customers on self-service and digital banking channels.
• Handle account/transaction inquiries and provide solutions.
• Conduct call-backs and follow-ups when needed.
• Perform basic KYC checks and ensure compliance.
• Deliver a professional, customer-first experience.

Skills

Customer service experience

Good communication skills

Ability to build strong customer rapport

Fluent in English

Fluent in Mandarin

Education

Degree holder or above

Job description

A recruitment agency in Malaysia is seeking customer service representatives to assist and educate customers on digital banking channels. Candidates must have at least 1 year of experience in the BPO sector or banking, be degree holders or fresh graduates, and be willing to work rotational shifts. The role requires fluency in English and Mandarin, alongside strong communication skills to build rapport. Benefits include annual leave, medical leave, and allowances.