Mandarin/Cantonese Customer Care Specialist (Order-to-Cash)

Adecco; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Care Representative in Selangor, Malaysia. The successful candidate will manage the order-to-cash process and address customer inquiries, particularly for Mandarin/Cantonese-speaking clients. Ideal candidates should have a minimum of 3 years in customer service, be fluent in English, and possess strong problem-solving skills. The role offers a competitive salary, opportunities for career advancement, and a collaborative work environment.

Benefits

Competitive salary

Opportunities for professional development

Collaborative work environment

Qualifications

• Minimum 3 years of experience in customer service or sales administration roles.
• Fluency in Mandarin and/or Cantonese is a plus.
• Proficiency in English is mandatory.

Responsibilities

• Manage order processing, invoicing, and payment monitoring.
• Coordinate with logistics teams to track shipments.
• Handle customer inquiries and complaints regarding product repairs.

Skills

Customer service experience

Fluency in Mandarin

Proficiency in English

Problem-solving abilities

Interpersonal skills

Tools

CRM systems

Job description

A leading recruitment firm is seeking a Customer Care Representative in Selangor, Malaysia. The successful candidate will manage the order-to-cash process and address customer inquiries, particularly for Mandarin/Cantonese-speaking clients. Ideal candidates should have a minimum of 3 years in customer service, be fluent in English, and possess strong problem-solving skills. The role offers a competitive salary, opportunities for career advancement, and a collaborative work environment.