Manager, System & Product Support - Policy Processing

Great Eastern; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A prominent insurance company in Kuala Lumpur is seeking an experienced Manager, System & Product Support to lead divisional projects in Customer Service and Policy Processing. The ideal candidate has at least 5 years of experience in Life Insurance, including 3 years in a managerial role. Responsibilities include reviewing project specifications, training the Project Support team, and managing special projects. Strong interpersonal and decision-making skills are essential for success in this role.

Qualifications

• At least 5 years of experience in Life Insurance, with 3 years in management.
• Experience in Business Analysis or System Support is preferred.
• Involvement in project implementations is an added advantage.

Responsibilities

• Ensure divisional project deliverables meet project plans.
• Review business and functional specification documents.
• Train and manage the Project Support team.
• Lead periodic prioritization discussions with stakeholders.
• Act as Project Manager for assigned special projects.
• Provide direction to staff on resolving daily problems.

Skills

Interpersonal skills

Supervisory skills

Problem-solving

Decision making

Microsoft Office proficiency

Job description

Manager, System & Product Support - Policy Processing

• To ensure that Divisional Projects key deliverables for Customer Service, Policy Processing and Branch Ops are met in accordance to the project plan and to report progress status to HOD.
• To review the business requirements documents and functional specification documents for the projects / system enhancements.
• To train, develop and manage the Project Support team to be able to carry out their tasks, monitor their progress and deliverables
• To lead the periodic RSAs prioritization discussion with stakeholders on the list of outstanding RSAs for each bundle releases.
• To take on Project Manager role for special project assigned and perform project planning, monitoring, reporting, problem-solving and decision-making where applicable
• Provide direction and assistance to staff to resolve day-to-day problems

The Requirement:

• Experience of at least 5 years in Life Insurance, with at least 3 years in managerial/supervisory experience.
• Preferably with experience in Business Analysis or System Support related experience
• Added advantage if involved in project implementations
• Interpersonal skills
• Supervisory skills
• Solving complex problems
• Decision making skills based on the analysis of multiple sources of information
• Strong in working knowledge of Microsoft Office applications