Manager/Snr Manager, Learning & Development Operation

SMBC SSC Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is seeking a Learning and Development Manager to drive operational excellence and support global initiatives. You will collaborate with cross-functional teams to enhance learning systems, ensure compliance, and manage complex projects. The ideal candidate will have over 8 years of experience in L&D or HR Operations, a relevant bachelor's degree, and skills in project management and stakeholder engagement. This role offers an opportunity to grow your career while contributing to the future of learning in a regulated environment.

Qualifications

• 8-10 years of experience in Learning & Development or HR Operations.
• Experience with HRIS/LMS platforms and transformation projects.
• Strong project and stakeholder management skills.

Responsibilities

• Lead/support complex, multi-country projects with timelines and stakeholder engagement.
• Align systems and processes with global and regional stakeholders.
• Drive automation and digitalization of workflows for efficiency.

Skills

Project management

Stakeholder management

Data governance

Learning technologies

Talent development strategies

System risk compliance

Education

Bachelor's degree in business administration/Learning Technologies

Tools

HRIS

LMS

Job description

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This role is crucial in driving operational excellence, digital enablement, and strategic alignment for the regional execution of global Learning & Development (L&D) initiatives. As a key partner in both regional and global L&D transformation efforts, support in the design, optimization, and implementation of learning systems, data strategies, and operational processes that define the future of learning in a fast-paced, regulated environment.

Positioned at the intersection of technology, talent and transformation, this role also ensures compliance with system risk requirements and oversees smooth day-to-day L&D operations within the region.

Additionally, it involves active collaboration with cross-functional teams across other regions to support unified and effective learning solutions.

Key Responsibilities

Lead/support complex, multi-country projects with clear timelines, stakeholder engagement, and change adoption strategies.

Partner with global and regional stakeholders across the US, China, and EMEA to align systems, processes, and transformation efforts.

Work with HRIS/LMS on project manage LMS enhancements or change request related to training operations and provide support, guidance to various stakeholders on LMS administration and/or system related issues.

Drive automation and digitalization of L&B workflows to enhance learner experience and operational efficiency.

Ensure system risk compliance, data governance, and adherence to internal controls and regulatory standards.

Plans, manages, and executes training needs analysis and assessment and evaluating training/skills that are aligned with the objectives of the organization.

Support in building a comprehensive of analytics to measure learning effectiveness and impact, execute and analyse training evaluation and provides relevant reporting.

Support in building and implementing LMS capability roadmap and supporting building a learning culture in SMBC.

Design and embed scalable SOPs, governance frameworks, and process enhancements that support regional growth.

Executes and updates department procedure manual and documentation, ensure internal business processes compliance with the guideline of regional/Head Office's rules and policy.

Other duties and responsible as required.

Job Requirements

Bachelor's degree in business administration/Learning Technologies or any related field.

Relevant 8-10 years of experience in L&D/HR Operations.

Experience with HRIS/LMS platforms and regional/global transformation project.

Knowledge and experience in talent development strategies and TNA.

Having strong Project & stakeholder management skill, system risk compliance & governance and HRIS/LMS expertise in data integrity & automation will be an added advantage.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Learning and Development Manager?

Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches that offers a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC is now inviting you to be part of its talent pool where you can grow with us. This is indeed a good opportunity for you to chart your career collaboratively with SMBC to greater heights.

What can I earn as a Learning and Development Manager