Manager, People Solutions

FrieslandCampina; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global dairy cooperative is seeking a Manager for PS&S Tier 1 & 2 in Petaling Jaya, Malaysia. The successful candidate will lead a team of HR professionals and collaborate across departments to deliver high-quality HR services. Key responsibilities include managing HR processes, resolving complex queries, and implementing continuous improvement projects. The ideal candidate will have experience in HR service delivery, people management, and a passion for enhancing the employee experience.

Qualifications

• Experience leading a team of HR professionals in a service delivery environment.
• Ability to manage HR processes like payroll, workforce administration, and learning & development.
• Proficiency in driving continuous improvement and digital transformation.

Responsibilities

• Lead and coach a team of HR professionals, ensuring efficient service delivery.
• Collaborate with various departments to streamline HR processes.
• Act as the first escalation point for complex HR queries.

Skills

Team leadership

HR service delivery

Continuous improvement

Collaboration

Problem-solving

Job description

As the Manager for PS&S Tier 1 & 2, you’ll play a central role in running and developing our HR Shared Services Centre. On a daily basis, you will:

• Lead and coach a team of 15–30 HR professionals in Tier 1 & 2, ensuring high-quality and efficient HR service delivery. You’ll set priorities, monitor workflows, and guide your team through both daily tasks and long-term improvements.
• Collaborate with HR Business Partners, Centres of Expertise, Finance, and external vendors, ensuring that processes like workforce administration, payroll, mobility, and learning & development run smoothly and are continuously improved.
• Act as the first escalation point for complex HR queries, audits, or service issues, balancing operational efficiency with employee satisfaction.
• Drive continuous improvement projects, embedding lean and agile ways of working, introducing digital tools and automation, and expanding the scope of services within the SSC.
• Shape the employee experience for thousands of colleagues across regions by ensuring HR processes are simple, compliant, and user-friendly — from onboarding to rewards to global mobility.

Your impact goes beyond the SSC: by professionalizing HR delivery and developing talent, you’ll help FrieslandCampina improve efficiency, empower employees, and ultimately support our purpose of Nourishing by Nature for customers, colleagues, member farmers, and society.